Honkai Star Rail's Version 3.8 just got extended to eight weeks—and HoYoverse is making it worth your while. Every Trailblazer Level 4 and above is getting 1,000 Stellar Jades and 10 Fuel dropped straight into their in-game mail. No hoops to jump through, just free pulls. This guide walks you through everything you need to know about claiming your compensation, troubleshooting issues, and making the most of these jades during the extended patch that runs from December 17, 2025, through eight full weeks.
Understanding Honkai Star Rail 3.8 Compensation System
What Triggered the 3.8 Compensation
So here's what happened: Version 3.8 was supposed to run the standard six weeks, but HoYoverse extended it to eight, pushing back Version 4.0's launch. The delay? Development adjustments for the upcoming Planarcadia region needed more time to get right. And honestly, this is the biggest single compensation drop HSR has ever done—way beyond the 120 Stellar Jades we got for that May 2025 global login mess, or the 100 Jades from the 1.1 English Livestream delay.
When you add everything up, we're looking at 1,900 Jades total: 1,000 for the delay itself, 300 from three special redemption codes, and 600 from standard maintenance compensation.
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Types of Compensation Available
Let's break down what you're actually getting here.
Automatic Mail Compensation:
1,000 Stellar Jades (for the Version 4.0 delay)
10 Fuel
600 Stellar Jades (routine maintenance, like always)
Redeemable Code Rewards:
PS3QWS3ACGDK: 100 Stellar Jades + 50,000 Credits
RSJ9EB2TDGC7: 100 Stellar Jades + 5 Traveler's Guide
MTKQEAJAUZWB: 100 Stellar Jades + 4 Refined Aether
Supplementary Codes:
JS2QEA3SDHFK: 50 Stellar Jades + 10,000 Credits
STARRAILGIFT: 50 Stellar Jades + 10,000 Credits + 2 Traveler's Guide + 5 Bottled Soda
Here's the thing about timing—those livestream codes expire December 7, 2025, at 11:59 PM UTC+8. That's only a 27-hour window after the broadcast, so don't sleep on them. The mail compensation? That just shows up automatically. But codes require you to actually claim them within those strict timeframes.
Eligibility Criteria Explained
The requirement is pretty straightforward: Trailblaze Level 4 or higher, across all server regions (Asia, Europe, America, TW/HK/MO). The system verifies your account status automatically when distribution happens.
For code redemption specifically, you'll need to have completed the A Moment of Peace quest—that's what unlocks the redemption interface in your phone menu under Character Profile. And if you're on iOS? You'll need to use the website-based redemption instead, thanks to Apple's app store restrictions. It's annoying, but that's just how it works.
Step-by-Step Guide to Claiming Your Compensation Jades
Accessing Your In-Game Mail
This part's simple:
Launch HSR and wait for everything to load
Hit ESC (on PC) or pull up the pause menu (mobile/console)
Click that envelope icon labeled Mail
Navigate to the System Messages tab
Your mail sticks around for 30 days from when it's sent before auto-deleting. The compensation shows up with Express Crew as the sender, and the subject line mentions the Version 3.8 extension. Most players get their compensation within 24 hours, though server load can push that to 72 hours in rare cases.
Claiming Process Walkthrough
For Mail-Based Compensation:
Open the compensation message in System Messages
Review what's attached (should be 1,000 Stellar Jades + 10 Fuel)
Click Claim All
Check your Jade count in the top-right HUD to verify it went through
The claim happens instantly. That Fuel shows up in your inventory under consumables—perfect for Simulated Universe runs.
Code Redemption (In-Game for PC/Android):
Open the pause menu
Select Redemption Code
Type in the code exactly as written (these are case-sensitive)
Click Confirm
Check your mail for the reward delivery
Website Redemption (All Platforms, Required for iOS):
Head to the official HSR redemption portal
Log in with your HoYoverse credentials
Select your server region from the dropdown
Input your character name exactly as it appears in-game
Enter the redemption code
Click Redeem
Claim the rewards from your in-game mail within 10 minutes
Each code works once per account. And yeah, they're case-sensitive—spaces or special characters will cause the redemption to fail.
Troubleshooting Common Compensation Claim Issues
Missing Compensation Mail Solutions
If your compensation hasn't shown up yet, here's what to check:
Confirm you're actually Trailblaze Level 4+ in your profile
Look specifically in the System Messages tab (not just general mail)
Scroll through your older messages—it might've gotten buried
Verify your account was created before the announcement date
Make sure you're logged into the correct server region
Still nothing after 72 hours? Log out completely, clear your game cache, and restart the client. This forces a fresh connection to the mail server. One thing that complicates matters—if you're account-sharing, only whoever was logged in during distribution actually receives the mail.
Claim Button Not Working Fixes
When the claim button decides to be stubborn:
Exit and reopen the mail interface
Restart your game client entirely
Try claiming rewards individually instead of using Claim All
Check if there's a pending game update you haven't installed
In practice, most failures come from network instability. Switch between mobile data and WiFi to see if that resolves the connection issue. The good news? Mail sticks around for 30 days, so you've got plenty of time to make multiple attempts.
Account Sync Problems
Cross-Platform Sync Issues:
Log out of all devices except your primary one
Claim the compensation on your main device
Wait about 15 minutes before accessing secondary devices
Force-close and relaunch on your alternat
e platforms
Verify the Jade count matches across all devices
iOS users face unique restrictions here—the redemption interface doesn't appear in-game at all, so you're stuck using the website or HoYoLAB app exclusively.
Maximizing Your 3.8 Compensation Value
Optimal Spending Strategies
Let's do the math: 1,000 Jades equals 5.9 pulls (at 169 Jades per pull). But here's where it gets interesting—the extended eight-week Version 3.8 provides roughly 13,500 Stellar Jades for F2P players when you add everything up:
1,000 delay compensation
600 maintenance
300 livestream codes
3,480 daily training
3,200 endgame modes
1,800 Divergent Universe
1,200 Chrysos Awooo Championship
That's approximately 79 pulls total, which gets you pretty close to the 90-pull hard pity.
Use Your Jades Immediately If:
You're within 10 pulls of soft pity (75+)
You've got a guaranteed featured character coming next
You're going for that final constellation on meta supports like Sunday or Fugue
Save Them For:
You're below 50 pity without a guarantee
You've got specific Version 4.0 targets in mind
You're F2P and need to secure limited banner guarantees
Banner Priority Recommendations
Here's what's running during the extended patch:
Phase I (Weeks 1-3): The Dahlia (Fire Nihility), Firefly (Fire Destruction)
Phase II (Weeks 3-5): Fugue (Fire Nihility), Lingsha (Fire Abundance)
Phase III (Weeks 6-8): Aglaea (Lightning Remembrance), Sunday (Imaginary Harmony)
From a meta perspective? Sunday first (universal compatibility is huge), then Fugue for Break optimization. If you're looking to guarantee those pulls, check out Honkai Star Rail stellar jade top up Constance E0 through BitTopup for fast delivery and secure transactions.
Jade Conservation Tips
Daily Discipline:
- Complete Daily Training every single day (60 Jades daily = 3,360 over 8 weeks)
Clear weekly Simulated Universe runs (225 Jades weekly)
Maintain your login streaks—they add up
What to Avoid:
Never use Jades for stamina refills (that's what Fuel is for)
Stay away from the standard banner entirely
Don't pull for 4-stars on banners where you don't want the 5-star
Speaking of that Fuel—10 Fuel equals 600 stamina (60 per Fuel), which is basically three days of natural regeneration. Use it wisely.
Timeline and Deadlines for HSR 3.8 Compensation
Distribution Schedule
Mail-Based Compensation:
Initial delivery: Within 24 hours of the announcement
Extended window: Up to 72 hours for stragglers
Server order: Asia gets it first, then Europe, then Americas
Code Availability:
Activation: December 15, 2025 broadcast
Redemption window: 27 hours (tight!)
Hard expiration: December 7, 2025, 11:59 PM UTC+8
Claim Deadline Information
You've got 30 days from delivery to claim mail compensation. After that? Auto-deletion, and those rewards are gone permanently. The redemption codes expire December 7, 2025, at 11:59 PM UTC+8, regardless of when you personally try to use them. Those supplementary codes (JS2QEA3SDHFK, STARRAILGIFT) stick around through December 2025, so you've got more breathing room there.
Late Claim Procedures
If you discover you're eligible after distribution has already happened, you can still claim as long as the mail's sitting in your inbox. For players who missed the mail entirely due to an extended absence, submit a HoYoverse support ticket with:
Proof of eligibility (screenshots showing you were Level 4+ during distribution)
A clear explanation of your circumstances
Account verification via your registered email/UID
Submit within 60 days for the best approval rates. Expired codes, though? No extensions, no exceptions.
Comparing 3.8 Compensation to Previous Updates
Historical Compensation Amounts
Let's put this in perspective:
Major Delays:
Version 3.8/4.0: 1,000 Jades + 10 Fuel
Version 1.1 Livestream: 100 Jades
Technical Issues:
Global login error (May 2025): 120 Jades
Server instability: 60-100 Jades
Emergency maintenance: 300 Jades standard
Routine Maintenance: 600 Jades per version update
The 3.8 compensation represents 10x what we typically get for technical issues, and a whopping 833% more than the previous livestream delay. HoYoverse is clearly taking this schedule disruption seriously.
Improvement in Response Time
Early Versions (1.0-2.0): Took 3-7 days from announcement to actual distribution
Current Era (3.0+): 24-72 hours with automatic delivery
Version 3.8 arrived within 24 hours for most players, which shows how much the distribution infrastructure has improved. It's a night-and-day difference from the early days.
Advanced Compensation Strategies for Experienced Players
Multi-Account Management
Here's something worth knowing—each server region operates independently. If you're running multiple accounts, each one receives identical rewards. Code limits apply per account, which means you can redeem the same codes across unlimited accounts for 300 Jades per account.
Cross-Server Optimization:
Prioritize your main account within the first 24 hours
Verify arrival before touching alternate accounts
Test codes on secondary accounts first (just in case)
Stagger your claims to identify issues early
Regional Differences
Distribution Order:
Asia: First wave (6-12 hours ahead of everyone else)
Europe: Second wave (3-6 hours after Asia)
America: Final wave (typically during PST business hours)
Experienced players monitor the Asia server for advance warning about what's coming to other regions. For website code redemption, make absolutely sure you're selecting the correct server region—that's where mistakes happen.
Timing Optimization
What works best is claiming mail immediately when it arrives, but you can actually delay code redemption until just before expiration if you're uncertain about your spending plans. Some players coordinate their claims with banner transitions for immediate pulls.
The extended eight-week patch gives you flexibility—if current banners don't appeal to you, you could save the entire 13,500 F2P Jade total for Version 4.0. That's a legitimate strategy.
FAQ
How long does HSR 3.8 compensation take to arrive?
24-72 hours after the announcement for Level 4+ accounts. Most players see it within 24 hours, but server load can push it to three days. Check the System Messages tab in your mail interface specifically.
What qualifies for banner delay compensation?
Trailblaze Level 4 or higher before the distribution date. That's it. No purchase history requirements, no playtime thresholds, no account age restrictions. F2P and paying players get identical amounts.
Where do I find compensation mail?
Pause menu > envelope icon > System Messages tab. Look for Express Crew as the sender with Stellar Jade attachments.
Can compensation jades expire?
The Jades themselves never expire once you've claimed them. But unclaimed mail auto-deletes after 30 days, which permanently removes those rewards. Claim immediately when you receive it.
How do I report missing compensation?
Contact HoYoverse support through in-game feedback (Settings > Customer Service) or the official website within 72 hours. Provide your UID, server region, and screenshots showing you're Level 4+.
What's the difference between maintenance and delay compensation?
Maintenance compensation (600 Jades) happens with every version update to cover server downtime—that's routine. Delay compensation (1,000 Jades) addresses schedule disruptions that affect player planning. It exceeds routine rewards because the impact on players is significantly greater.