DOC_MISMATCH blocks Likee Creator Fund access when verification documents show inconsistent names, addresses, or birth dates. This guide provides the exact 5-step fix, including 1200 DPI scanning requirements, 8MP selfie specs, and the 72-hour resubmission window to unlock your 4,200 Beans withdrawal.
Understanding DOC_MISMATCH Error (2026 Update)
DOC_MISMATCH is one of eight rejection codes triggered when identity documents don't align character-by-character with your account profile. This prevents accessing the 4,200 Beans minimum withdrawal ($20 USD at 210 Beans per dollar).
February 2026's update introduced stricter automated matching algorithms comparing legal names, addresses, and birth dates across all documents. Unlike previous versions allowing minor spelling variations, the current system rejects applications where even middle initials differ between government ID and proof of address. Between January-May 2021, the platform banned 42,751 accounts for verification violations.
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What DOC_MISMATCH Means
The system identifies discrepancies in three fields: legal name spelling, address format, or birth date formatting. The automated engine cross-references against government database standards, rejecting applications where utility bills show Robert J. Smith while driver's licenses display Robert James Smith.
This differs from DOCEXPIRED (documents expiring within 60 days), DOCILLEGIBLE (quality below 1200 DPI), or SELFIE_MISMATCH (facial recognition failures).
Why February 2026 Increased Failures
The update implemented machine learning with 97% accuracy, replacing manual review. Processing dropped from 5-7 days to 24-48 hours, but rejection rates increased for minor formatting inconsistencies.
Targets three areas: nickname usage in formal documents, abbreviated addresses not matching postal records, and differing date formats between international/local standards.
Impact on Withdrawals
DOC_MISMATCH completely blocks Creator Dashboard withdrawals until resolved. Even with 4,200+ Beans and meeting all requirements—Level 35+, 1,000+ followers, 30+ monthly streaming hours, 20+ broadcast days—the system prevents withdrawal until verification completes.
Timeline: 24-48 hours initial verification, 0-2 hours risk scoring, 2-8 hours payment validation, 8-24 hours content compliance. One rejection adds 72+ hours beyond standard processing. First-time withdrawals add another 24-48 hours.
Root Causes of DOC_MISMATCH
Name Spelling Inconsistencies
Most common trigger: government ID shows full legal name while proof of address displays shortened version. Example: passport reading Elizabeth Marie Johnson with utility bill to E.M. Johnson triggers automatic rejection.
Middle names present challenges. Driver's license including middle name but bank statement omitting it flags mismatch. Hyphenated surnames must appear identically—Garcia-Lopez vs Garcia Lopez fails verification.
Married creators face complications when documents reflect different surname stages. Passport showing maiden name with utility bill displaying married name creates immediate rejection.
Photo Quality and Lighting
Scans below 1200 DPI trigger DOC_ILLEGIBLE, but poor lighting creates text recognition failures interpreted as mismatches. Shadows obscuring name/address portions cause OCR software to fill gaps with incorrect characters.
Selfies require 8MP minimum with face and document photo page visible while holding ID at chest level. Ideal document scans: 4800 x 3600 pixels for ID cards, selfies 3264 x 2448 pixels minimum. Files under 5MB in JPG/PNG format.
Document Expiration Violations
Documents expiring within 60 days receive DOC_EXPIRED rejections, but 61-90 days creates gray area. February 2026 tightened this to 90+ days validity.
Proof of address dated beyond 90 days before submission triggers DOC_MISMATCH—system can't confirm current residence matches stated location.
File Format Mismatches
Platform accepts JPG/PNG, but HEIC files from newer iPhones upload successfully yet fail processing. Creators receive generic DOC_MISMATCH without understanding root cause stems from format incompatibility.
PDF conversions embed metadata conflicting with image content. Scanned documents saved as PDF then converted to JPG contain OCR errors in text layers not matching visible image.
Step 1: Verify Document Eligibility
Accepted Identity Documents
Three categories: national identity cards, passports, photo driver's licenses. All must display full legal name as registered with government, birth date, and clear facial photo for biometric matching.
National ID cards work universally. Passports require biographical data page showing photo and personal information—visa pages don't qualify. Driver's licenses must include photo; older non-photo or paper temporary licenses rejected.
Validity Requirements (2026 Standards)
Identity documents need 60+ days validity beyond submission, though February 2026 effectively requires 90+ days for consistent approval. Renew expiring documents before attempting verification.
Proof of address: dated within 90 days before submission. Acceptable: utility bills (electricity, water, gas, internet), bank statements, government correspondence, lease agreements. Credit card statements and mobile bills typically fail.
Document date = statement period/issue date, not payment due date. Utility bill issued 85 days ago with future payment deadline still fails 90-day requirement.
Name Format Matching
Likee account profile must match legal name exactly as on government documents. Navigate Settings → Account → Verification Status to review current display. Update nicknames/stage names to legal name before verification.
System performs case-sensitive matching in some regions—JOHN SMITH won't match John Smith. Accented characters must match precisely: José vs Jose triggers rejection.
Step 2: Prepare High-Quality Photos
Optimal Lighting Setup
Position document on solid-colored background (white/light gray) under bright, diffused lighting eliminating shadows. Direct overhead creates harsh shadows; side lighting produces glare on laminated surfaces.
Natural daylight near window provides ideal conditions, but avoid direct sunlight creating high-contrast shadows. Indoor artificial light: use two sources at 45-degree angles for even illumination.
Selfies: face window/light source so illumination falls evenly on face and document held at chest level.
Resolution and File Size
Scan at exactly 1200 DPI using flatbed scanner—produces ~4800 x 3600 pixels for standard ID cards, under 5MB limit.
Smartphone: enable highest resolution (12MP+ cameras exceed 8MP minimum). Position camera directly above document, capture entire ID without digital zoom.
Verify files under 5MB. If exceeding, compress to 90% quality—maintains detail while reducing size. Avoid below 85% quality (introduces artifacts interfering with text recognition).
Common Photo Mistakes
Angled photography creates perspective distortion skewing text, causing OCR failures. Even 10-degree tilt distorts characters enough to prevent extraction.
Reflective glare from laminated IDs obscures text portions. Position light sources to eliminate reflections on glossy surfaces.
Cropping too tightly removes edge information for authenticity confirmation. Include 5mm+ space around all edges.
Smartphone vs Scanner
Flatbed scanners superior for flat documents—maintain consistent focus/lighting. 1200 DPI exceeds smartphone capabilities for text clarity.
Smartphones work for passport biographical pages not fitting scanner beds. Enable document scan mode for automatic perspective correction and text contrast enhancement.
Selfies: rear cameras offer higher quality than front. Use mirror to frame shot, enable timer to avoid camera shake.
Step 3: Navigate Verification Portal
Accessing Creator Fund Dashboard
Open profile → menu icon → Creator Tools (appears for 1,000+ followers, Level 35+ status). Select Creator Dashboard, not Account Settings—different workflows.
Dashboard shows Beans balance, earnings history, verification status. Verify Account button appears alongside eligibility checklist: follower count, account level, streaming hours, broadcast days, video completion rates, average likes, content quality ratios.
Maintain 80%+ video completion, 41+ average likes, 80%+ non-promotional content, 3-4 weekly posts. Below thresholds, verification button becomes inactive.
Field-by-Field Completion
Six mandatory fields: legal first name, middle name (if applicable), last name, birth date, residential address, document type. Each must match identity document character-by-character, including spacing/punctuation.
Address: use exact format on proof of address. 123 Main Street, Apartment 4B entered precisely, not abbreviated to 123 Main St, Apt 4B. System performs literal string matching.
Birth date formatting follows regional standards—US: MM/DD/YYYY, international: DD/MM/YYYY. Check placeholder text for expected format.
Document Upload Sequence
Upload primary identity document first—establishes legal name reference. Wait for upload completion and thumbnail preview before proceeding. Interrupting corrupts transfers.
After identity document, system may prompt rotation if detecting incorrect orientation. Use provided tools rather than pre-rotating—verification expects specific EXIF metadata manual rotation strips.
Upload proof of address second, wait for confirmation. Complete selfie last: capture face and ID held at chest level, photo page facing camera. Three-way matching: live selfie vs ID photo vs profile picture.
Double-Checking Before Submission
Review each field against physical documents. Read name aloud character-by-character. Verify address matches exactly, including apartment numbers, street suffixes, postal codes.
Check uploaded images display clearly in thumbnails. If blurry/rotated, delete and re-upload. Thumbnail quality = what reviewers see.
Enable two-factor authentication (Settings → Privacy and Security) before submitting. Not mandatory, but 2FA accounts receive priority processing, 30-40% faster review times.
Step 4: Submit and Monitor Status
Processing Timeline (24-72 Hours)
Initial verification: 24-48 hours (automated document analysis, OCR text extraction, mismatch flagging)
Risk scoring: 0-2 hours (account history analysis)
Payment validation: 2-8 hours (cross-reference with financial databases)
Content compliance: 8-24 hours (recent uploads review)
Manual reviews: 36+ hours (flagged applications only)
Checking Status Real-Time
Navigate Settings → Account → Verification Status. Five states: Pending Submission, Processing, Under Review, Approved, or rejection codes like DOC_MISMATCH.
Check every 12 hours during processing, not constantly (may trigger rate limiting). System updates in batch processes every 6-8 hours.
Status stuck on Processing beyond 48 hours: clear app cache. Android: Settings > Apps > Likee > Storage > Clear Cache. iOS: Settings > General > iPhone Storage > Likee > Offload App, reinstall.
Notification Settings
Enable push notifications: Settings → Notifications → Account Activity → toggle Verification Updates. Receive immediate alerts when status changes.
Email notifications provide backup. Verify email current in Settings → Account → Email, enable Important Account Updates. Notifications sent within 15 minutes of status changes; check spam folder if not received within one hour.
Step 5: Resolve Rejection and Resubmit
Analyzing Rejection Reasons
DOC_MISMATCH rejections include specific feedback in verification status screen:
Identity Document Name Mismatch: uploaded ID shows different name than form entry. Compare character-by-character. Common: nicknames instead of legal names, omitted middle names, inconsistent suffixes like Jr.
Address Document Mismatch: proof of address shows different location than entered address or ID address. Recent moves require both documents reflecting current residence.
Cross-Document Information Mismatch: identity document and proof of address show inconsistent information for same field.
Correcting Specific Issues
Name mismatches: obtain proof of address displaying name exactly as on government ID. If ID shows Robert James Smith but utility bills show Robert Smith, contact utility provider to add middle name, request new statement.
Address mismatches: update either identity document or proof of address for identical locations. Recent moves require updating driver's license/national ID to current address, or obtain recent utility bill/bank statement for ID address if not moved.
Middle name inconsistencies: request utility provider add middle name, or obtain different proof of address type including middle names (government tax notice, official correspondence).
Resubmission Best Practices
Wait full 72-hour resubmission window. Platform enforces cooling-off period; early attempts trigger automatic rejection.
Upload entirely new photographs/scans, not reused images. System may flag reused files as duplicates and reject without review.
Clear app cache before resubmission. Cache remnants interfere with new uploads, causing file corruption or preventing system recognition of updated information.
Contacting Creator Support
Three consecutive rejections despite corrections: contact Creator Support. Settings → Help & Support → Creator Fund Issues → Verification Problems.
Include: account ID, exact rejection code, submitted documents, attempted corrections. Screenshots of verification status and documents (sensitive info redacted) help diagnose faster.
Support response: 24-48 hours average for Creator Fund issues. K1 Crown creators receive expedited 12-hour average response.
Post-Verification: Withdrawing 4,200 Beans
Understanding Minimum Threshold
4,200 Beans minimum = $20 USD at 210 Beans per $1 conversion. Offsets payment processing costs, prevents micro-transaction abuse.
Balance accumulates from: live stream gifts, video engagement bonuses, Creator Fund monthly payments, promotional earnings. All combine into single balance; withdraw once total reaches 4,200 Beans.
Creator Dashboard shows Available for Withdrawal—may differ from total earned due to pending transactions, holds for content under review, previous withdrawals.
Setting Up Payment Methods
Creator Dashboard → Withdraw Beans → Add Payment Method. Three channels:
E-wallets: 1-3 days processing, 2-3% fees
PayPal: 3-5 days, 2.5-3.5% fees plus fixed per-transaction charges
Bank transfers: 5-7 days, lower percentage fees (cost-effective for larger withdrawals)
First-time withdrawals add 24-48 hours for account ownership verification via micro-deposit/verification code.
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Processing Times and Fees
Withdrawal timeline: 0-2 hours fraud screening, 2-4 hours payment validation, 4-8 hours content compliance, 8-24 hours payment processor handoff. Then payment method timelines apply.
Transaction fees by method:
E-wallets: 2-3%, no minimum
PayPal: 2.5% + $0.30 (US), varies internationally
Bank transfers: $1-3 flat (economical for larger amounts)
Tracking Balance and Earnings
Creator Dashboard displays real-time Beans accumulation. Earnings tab breaks down by category: live stream gifts, video engagement, Creator Fund payments, promotional bonuses.
Monthly statements available first day of each month. January 1, 2026 00:00 UTC reset established annual quotas and tax reporting—US creators earning $600+ receive Form 1099-NEC by January 31; international creators submit Form W-8BEN for tax treaty benefits.
Auto-withdraw scheduling: Creator Dashboard → Settings → Auto-Withdraw transfers Beans at specified thresholds. Requires maintaining updated payment info.
Advanced Troubleshooting
Alternative Verification Methods
Primary document consistently failing: submit different type from accepted categories. Driver's license failures often succeed with passports (more standardized formatting, clearer biographical pages).
Proof of address: bank statements provide cleaner formatting than utility bills. Request formal statement, not online screenshots—official statements include security features verification recognizes.
Government correspondence (tax notices, social security statements, municipal letters) serves as high-authority proof of address, passing more reliably than commercial utility bills.
VPN and Location Issues
Active VPN during submission triggers LOCATIONMISMATCH (mistaken for DOCMISMATCH). Platform compares IP address location against submitted address documents.
Disable all VPN, proxy, location masking before accessing verification portal. Use standard home internet/mobile data from registered location.
Legitimately accessing from different location (traveling while maintaining permanent residence): submit verification from registered address location. System requires initial verification from document address; access from other locations allowed after approval.
Account Age and Activity
Undocumented account age minimums exist. Accounts created within 90 days face higher scrutiny/rejection rates despite meeting stated criteria.
Build 6+ months activity history: consistent posting, authentic follower engagement, organic growth metrics. Accounts with 6+ months pass at significantly higher rates than newer accounts with identical followers.
Content diversity affects verification. Accounts posting exclusively in one category sometimes trigger fraud flags increasing DOC_MISMATCH sensitivity. Diversify across 2-3 categories while maintaining primary niche.
Multi-Account Limitations
Platform prohibits verifying multiple accounts with identical documents. Previous verification on different account triggers automatic rejection with DOC_MISMATCH code.
Each individual maintains one verified Creator Fund account. Switching verification from old to new account: contact Creator Support for transfer, requires deactivating Creator Fund on original account.
Business accounts require different procedures using business registration documents. Select Business Verification in Creator Dashboard for appropriate workflows.
Preventing Future Problems
Maintaining Consistent Information
Review account profile quarterly ensuring match with current legal documents. Legal name changes, address moves, renewed documents with updated info require updating Likee profile before current verification expires.
Platform requires reverification every 12 months, with renewal notices 30 days before expiration. Initiate renewal 15+ days before expiration preventing monetization interruption. Expired verifications immediately suspend withdrawals.
Document legal name changes with official paperwork (marriage certificates, court orders, updated passports). Submit supporting documents alongside standard verification during renewal.
Document Renewal Reminders
Set calendar reminders 90 days before identity documents expire. Government renewal takes 4-6 weeks; need new documents before submitting updated verification.
Document expiring within 60 days: begin renewal immediately. Platform may request updated documents during routine compliance checks; expired IDs trigger immediate suspension regardless of annual renewal schedule.
Proof of address: 90-day recency requires new utility bills/bank statements every three months. Maintain folder of recent statements from multiple sources.
February 2026 Policy Compliance
Ongoing compliance monitoring reviews verified accounts quarterly. Accounts dropping below minimums—under 1,000 followers, below 30 monthly streaming hours, fewer than 3-4 weekly videos—face suspension until restoring compliance.
Monitor Creator Dashboard metrics weekly. Color-coded indicators: green (exceeding thresholds), yellow (approaching minimums), red (below requirements). Address yellow immediately.
Content quality ratios: maintain 80%+ video completion (viewers watch 80%+ of videos on average). Below threshold: analyze which videos viewers abandon early, adjust content length/pacing.
Maximizing Creator Fund Earnings
Content Strategies
Live streaming generates highest Beans-per-hour through real-time gifts. Schedule regular sessions during peak audience hours (evenings in primary follower timezone) maximizing concurrent viewers.
Video content earns through engagement bonus system rewarding completion rates, likes, comments, shares. Create 15-45 second videos maintaining attention through entire duration. 80%+ completion earns 3-4x more Beans than longer videos with 50% completion.
Series content encouraging multiple video viewing multiplies engagement bonuses. Create 3-5 part series on trending topics, each ending with cliffhanger/teaser. Complete series viewing generates compounding metrics significantly boosting Beans.
Engagement Metrics
Algorithm prioritizes authentic engagement over vanity metrics. 41+ average likes meets minimum, but comments/shares carry higher weight. Encourage meaningful comments by asking questions/requesting opinions, not generic like and share calls.
Response rate affects creator score influencing Beans earning rates. Reply to 50%+ of comments within 24 hours maintaining high engagement scores. Thoughtful responses continuing conversations generate additional threads multiplying metrics.
Follower retention impacts long-term monetization more than absolute counts. 2,000 engaged followers regularly watching content earns more than 10,000 rarely engaging. Focus on attracting followers genuinely interested in niche, not follow-for-follow schemes.
Using BitTopup for Growth
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Gifting diamonds to complementary creators builds collaborative relationships expanding audience reach through cross-promotion. Consistent support often reciprocates with content promotion to their followers, creating organic growth improving engagement metrics and Beans earning.
Premium features (highlighted comments, pinned posts, featured creator status) increase algorithmic recommendation visibility. Enhanced exposure drives follower growth and engagement rates compounding Creator Fund earnings beyond initial diamond investment.
FAQ
What does DOC_MISMATCH mean? Documents contain information not matching character-by-character across all fields. System compares legal name, address, birth date between government ID and proof of address, rejecting inconsistent spelling, formatting, or content.
How long does verification take in 2026? 24-48 hours initial automated review, plus 0-2 hours risk scoring, 2-8 hours payment validation, 8-24 hours content compliance. Manual review: 36+ hours. First-time withdrawals add 24-48 hours. Total: 2-5 days for straightforward cases.
What documents are accepted? National ID cards, passports, photo driver's licenses (valid 60+ days beyond submission). Proof of address: utility bills, bank statements, government correspondence, lease agreements (dated within 90 days). Both must display identical legal names and current addresses.
Can I withdraw before fixing DOC_MISMATCH? No. Error completely blocks withdrawals until verification shows Approved status, even with 4,200+ Beans and meeting all other requirements.
How many retry attempts allowed? Unlimited attempts with 72-hour waiting period between rejections. After three consecutive failures, contact Creator Support for personalized troubleshooting.
Why doesn't my name match? Government ID shows full legal name while proof of address displays shortened version, nickname, or different formatting. Common: middle name inconsistencies, hyphenated surnames with different spacing, married vs maiden names, abbreviated first names. All documents must show legal name identically, character-by-character.