DOC_MISMATCH occurs when your identity documents don't match profile information character-by-character. This guide resolves the error in 24-48 hours using 1200 DPI scans, 8MP selfies with ID at chest level, and exact profile matching. Learn requirements from the February 2026 ML update and avoid common rejection triggers.
What DOC_MISMATCH Means
DOC_MISMATCH appears when Likee's verification system detects inconsistencies between uploaded documents and account information. This blocks creator earnings withdrawals until resolved.
Likee flags mismatches for KYC compliance and fraud prevention. The system compares legal name, address, and DOB character-by-character. Even minor discrepancies like middle name abbreviations trigger rejection.
The February 2026 ML update enhanced verification through four stages: risk scoring (0-2 hours), payment validation (2-8 hours), content compliance (8-24 hours), and manual review (36+ hours for complex cases). While resolving verification, buy Likee diamonds instant delivery through BitTopup to maintain audience engagement.
The Error Code Explained
DOCMISMATCH is one of eight rejection codes alongside DOCEXPIRED, DOCILLEGIBLE, SELFIEMISMATCH, PAYMENTINVALID, LOCATIONMISMATCH, CONTENTVIOLATION, and ENGAGEMENTANOMALY. It indicates document information doesn't align with registration details.
Check Creator Dashboard → Settings → Account → Verification Status for notifications explaining which fields failed.
Why Likee Flags Mismatches
Between January-May 2021, Likee banned 42,751 accounts for verification violations. The system requires exact matches because payment processors demand verified identity for tax reporting. US creators need Form 1099-NEC for earnings exceeding $600; international creators need Form W-8BEN.
February 2026 ML Update Impact
The update introduced automated character-level comparison, reducing first-time processing from 3-5 days to 24-48 hours for compliant submissions. The stricter algorithm analyzes documents at pixel level, detecting edited images. This increased initial rejection rates but reduced fraudulent withdrawals by 67% in Q1 2026.
Effect on Creator Earnings
DOC_MISMATCH freezes withdrawals but doesn't affect Bean earning. Accumulated earnings remain in your account. You can continue streaming and posting while resolving verification.
The 4,200 Bean minimum ($20 USD at 210 Beans per dollar) stays locked until verification clears. Earnings don't expire, but you'll miss payment cycles until resolution.
Root Causes (2026 Data)
The system checks five data points: legal name spelling, address formatting, DOB, document validity, and photo quality.
Name Spelling Discrepancies
Most common cause: John A. Smith on profile vs John Andrew Smith on passport triggers rejection. Middle name abbreviations, maiden names, and hyphenated surnames need exact consistency.
Cultural naming conventions create challenges. Single names, multiple family names, or special characters must exactly replicate government ID formatting, including spacing and punctuation.
Expired or Invalid Documents
Documents need 60+ days remaining validity. Passports expiring in 45 days get rejected. Proof of address documents over 90 days old fail.
Temporary or provisional IDs fail verification. System accepts only permanent government-issued IDs: national identity cards, passports, driver's licenses with photo.
Poor Image Quality
Scans below 1200 DPI trigger DOCILLEGIBLE, but 900-1100 DPI often causes DOCMISMATCH when ML can't confidently read characters. Standard requirement: 4800 x 3600 pixels for IDs.
Selfies need minimum 8MP (3264 x 2448 pixels). Blurry images, poor lighting, glare, or shadows cause rejection. All four ID corners must be visible with sharp text for automated character recognition.
Document Type Incompatibility
Using passport for initial verification but driver's license for address proof causes mismatches if spelling differs between documents.
Significant appearance changes between selfie and ID photo (hairstyle, facial hair, weight) require updated government ID before Likee verification succeeds.
Account Information Mismatch
Profile must exactly match documents before submission. Compare Settings → Account details character-by-character with physical documents. Extra spaces, different date formats (MM/DD/YYYY vs DD/MM/YYYY), or abbreviated street names cause rejection.
Age discrepancies create permanent blocks. Platform requires verified 18+ for creator monetization.
Step-by-Step Fix (24-48 Hours)
Follow this sequence to maximize first-attempt approval. The 72-hour resubmission window gives three days to correct and resubmit after rejection.
Step 1: Identify Exact Mismatch
Check Creator Dashboard every 12 hours after submission. Rejection notice indicates which field failed: name, address, DOB, or document validity. Screenshot this notification.
Compare profile with physical documents. Checklist:
Legal name matches exactly (middle names, suffixes)
Address format matches (street abbreviations, apartment numbers)
DOB uses same format
All documents show consistent information
Document validity exceeds 60 days
Step 2: Gather Correct Documents
Collect acceptable IDs: national identity cards, passports, or driver's licenses with photo. Use most recent version. Confirm 60+ days remaining validity.
For proof of address, gather documents dated within 90 days: utility bills, bank statements, or government correspondence showing full name and current address matching ID exactly.
Step 3: Prepare Documents Properly
Scan at 1200+ DPI minimum. Use flatbed scanner for IDs. Ensure entire document fits with all four corners visible. Save as JPG or PNG under 5MB.
For selfies, use 8MP+ camera. Hold ID at chest level, photo page facing camera. Ensure good lighting without glare. Your face and ID photo must both be clearly visible and sharp. Take multiple shots and select sharpest.
Clear device cache before uploading:
Android: Settings > Apps > Likee > Storage > Clear Cache
iOS: Settings > General > iPhone Storage > Likee > Offload App
Step 4: Submit Through Proper Channel
Navigate to Settings → Account → Verification Status. Upload in exact order: ID first, proof of address, then selfie with ID. Don't skip fields or submit out of sequence.
Enable two-factor authentication: Settings → Privacy and Security. This signals legitimate account holder status and can expedite processing.
Verify file sizes (under 5MB) and formats (JPG or PNG only). Wait for 100% upload completion and confirmation message.
Step 5: Monitor Status
Check Creator Dashboard every 12 hours. First-time withdrawals process within 24-48 hours; complex cases extend to 36+ hours. System updates at each processing stage.
Don't submit duplicates during this period. Multiple submissions flag your account for fraud and delay processing. Wait full 48 hours before follow-up.
Step 6: Escalate if Needed
If status shows Under Review for 48+ hours, prepare support ticket. Include account ID, submission timestamp, clear document description. Attach same documents submitted through verification portal.
Reference DOC_MISMATCH in ticket subject. Support prioritizes tickets with clear error codes and complete information. Expected response: 12-24 hours for withdrawal issues.
Document Requirements Checklist (2026)
Meeting these specifications eliminates 90% of rejection causes.
Accepted ID Types
Three primary types globally:
National Identity Cards: Government-issued with photo, full legal name, DOB, expiration date
Passports: Valid international passports with biographical page visible
Driver's Licenses: Photo licenses showing full legal name, address, DOB, expiration date
Photo Quality Specifications
Document scans:
Minimum: 1200 DPI
Pixels: 4800 x 3600 for IDs
Format: JPG or PNG only
Max size: 5MB per document
Color: Full color (not grayscale)
Compression: Minimal (high quality)
Selfie requirements:
Minimum: 8MP camera
Pixels: 3264 x 2448 minimum
Lighting: Even, natural or bright indoor
Background: Plain, uncluttered
Position: ID at chest level, photo page facing camera
Visibility: Face and ID photo clearly visible
Focus: Sharp on both face and document text
Name Matching Requirements
Legal name must appear identically across:
Likee profile registration
Government-issued ID
Proof of address documents
Selfie verification
Acceptable variations:
Full middle names vs initials (choose one, use consistently)
Suffixes (Jr., Sr., III) if on official documents
Hyphenated surnames must include hyphen
Accented characters must match exactly
Unacceptable variations:
Nicknames instead of legal names
Maiden names mixed with married names
Reordered name components
Abbreviated first names
Validity Rules
Identity documents:
Minimum 60 days remaining validity from submission
Clear, readable expiration date
No handwritten corrections
Proof of address:
Dated within last 90 days
Issued by recognized institutions
Shows full legal name and current address
Common Mistakes Triggering DOC_MISMATCH
These account for ~70% of rejections based on 2026 data.
Using Nicknames
Registering with stage names then submitting government IDs showing legal names triggers rejection. If ID shows Robert James Wilson but profile says Bobby Wilson, update profile to match legal documents before submission.
Profile name changes take 7-14 days and may require support verification.
Submitting Edited Photos
Cropping IDs or editing brightness triggers automatic rejection. ML algorithm detects pixel-level manipulation and flags edited documents as fraudulent.
Submit full, unedited scans showing all four corners. If lighting is poor, rescan rather than edit. System prefers authentic low-quality over enhanced high-quality images.
Mixing Document Versions
Old address on profile but new ID with current address creates instant mismatch. Using passport for ID verification but driver's license for address proof creates discrepancies if documents show different addresses or name formats.
Choose one primary document and match all profile information to it exactly.
Ignoring Middle Name Consistency
System treats middle names, middle initials, and no middle name as three distinct formats. John Andrew Smith vs John A. Smith triggers DOC_MISMATCH.
Check how government ID displays middle name and replicate exact format across profile and submissions.
Unsupported Formats
PDF, HEIC, WebP, and other formats fail upload or trigger errors. System requires JPG or PNG. Converting from other formats introduces compression artifacts reducing quality below thresholds.
Capture or scan directly to JPG at maximum quality. If converting, use professional tools and verify output meets 1200 DPI and 5MB requirements.
February 2026 ML Update Changes
Most significant verification system change since creator monetization launched.
New Algorithm Features
Computer vision analyzes documents at pixel level, detecting security features like holograms, microprinting, UV-reactive elements distinguishing genuine IDs from forgeries.
Facial recognition improved 43%. Algorithm creates 128-point facial map from ID photo, comparing to selfie and detecting matches despite appearance changes within reasonable variance.
OCR accuracy: 99.7% for Latin alphabet, 97.2% for non-Latin scripts. This reduced false rejections but increased sensitivity to actual discrepancies.
Stricter Matching Criteria
Eliminated close enough matches. Before February 2026, minor spacing or abbreviation variations might pass. New system requires byte-level identical matches.
Address matching became strict. 123 Main Street Apt 4B vs 123 Main St #4B triggers rejection. System doesn't interpret abbreviations—demands exact character-by-character matching.
Automated Rejection Triggers
System auto-rejects without human review when detecting:
Resolution below 1000 DPI
File sizes exceeding 5MB
Image editing metadata
Facial recognition confidence below 85%
OCR confidence below 95%
Document validity under 60 days
Proof of address over 90 days old
Automated rejections process within 0-2 hours during risk scoring, providing faster feedback.
Improved Processing Speed
Compliant submissions process faster through four-stage pipeline:
Risk Scoring (0-2 hours): Technical compliance, fraud indicators, account history
Payment Validation (2-8 hours): Payment details match identity documents
Content Compliance (8-24 hours): Automated content history scan
Manual Review (36+ hours): Human verification for edge cases
Most submissions complete within 24 hours; simple cases clear in 8 hours.
Impact on Existing Creators
Pre-February 2026 verified creators don't need reverification unless changing account information or requesting withdrawals after 6-month inactivity. System flags accounts for reverification if detecting:
Profile information changes
Suspicious activity patterns
Content violations
Engagement anomalies
Annual quota reset: January 1, 2026 00:00 UTC. Maintain current verification for continued monetization eligibility.
Alternative Solutions During Verification
DOC_MISMATCH doesn't prevent core features or creator activities.
Continue Creating Content
Bean earning remains active during verification. Continue regular posting to maintain 3-4 weekly videos and 80% non-promotional content ratio. Accumulated earnings stay secure.
Meet ongoing eligibility requirements:
Maintain Level 35+ status
Keep 1,000+ followers
Complete 30+ monthly streaming hours
Stream on 20+ days monthly
Achieve 80% video completion rate
Average 41+ likes per video
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Maintain Account Activity
Regular activity signals legitimate active creator status, positively influencing verification processing priority. Daily login, content engagement, and community interaction maintain good standing.
Avoid during verification:
Changing profile information (delays verification restart)
Multiple withdrawal requests
Duplicate verification documents
Unusual location/device access
Sharing account access
Prevention Strategies
Once resolved, implement these practices to prevent recurrence.
Maintain Consistent Information
Create verification reference document containing:
Exact legal name from government ID
Complete address in proof of address format
DOB in preferred format
Document expiration dates and renewal reminders
Payment information as registered
Consult this when updating account information.
Update Documents Before Expiration
Set reminders 90 days before ID expiration. This allows time to renew and update Likee verification before 60-day minimum validity threshold.
When renewing documents:
Update Likee profile if details changed
Wait 7-14 days for profile changes to process
Submit new verification documents
Confirm verification status updates before withdrawals
Use High-Quality Scans
Invest in quality scanner or use professional scanning services guaranteeing 1200+ DPI.
Create verification folder containing:
High-resolution scans of current identity documents
Recent proof of address (update quarterly)
Multiple high-quality selfies with ID
Backup copies in cloud storage
Regular Status Checks
Check verification status monthly: Settings → Account → Verification Status. Proactive monitoring catches expiring documents or flags before blocking withdrawals.
Platform occasionally requests reverification for security. Respond promptly to prevent blocks. Enable notifications for verification messages.
Long-Term Account Health
Maintain creator program eligibility:
Keep account age above 6 months
Maintain Level 35+ through regular engagement
Sustain 1,000+ followers with authentic growth
Complete 30+ streaming hours monthly across 20+ days
Achieve 80% video completion rates
Average 41+ likes per video
Maintain 80% non-promotional content ratio
Strong engagement metrics and clean content histories process faster through automated verification.
When to Contact Support
Understanding when to self-resolve vs escalate saves time.
Timeline for Contact
Wait full 24-48 hours for standard processing before contacting support. Premature tickets slow processing by flagging accounts for additional review.
Contact immediately if:
Status shows Rejected with no error code
Conflicting rejection reasons across submissions
Account locked/suspended during verification
Correct documents received automated rejection within 2 hours
Status hasn't updated after 72 hours
For standard DOC_MISMATCH with clear rejection reasons, use 72-hour resubmission window to correct independently.
Effective Support Tickets
Subject: DOC_MISMATCH Withdrawal Error - Account ID [Your ID]
Body:
Account ID and registered email
Specific error code (DOC_MISMATCH)
Submission timestamp
Documents submitted (list types)
Steps already taken
Specific assistance needed
Attach same documents submitted through verification portal. Include screenshots of rejection notice and verification status.
Required Information
Gather before contacting:
Account ID (Settings → Account)
Registered email
Phone number
Submission date/time (with timezone)
Screenshot of rejection notice
List of documents submitted
Previous ticket numbers if applicable
Complete information allows immediate queue access. Incomplete tickets average 48-72 hour resolution vs 12-24 hours for complete submissions.
Expected Response Times
Support timelines:
Initial Response: 12-24 hours for withdrawal/verification
Resolution: 24-48 hours for standard DOC_MISMATCH
Complex Cases: 48-72 hours requiring manual review
Escalated Issues: 72-96 hours for senior review
Support operates 24/7, processing tickets in queue order. Withdrawal issues receive priority. Multiple tickets for same issue move you to back of queue.
FAQ
What does DOC_MISMATCH mean on Likee?
DOC_MISMATCH indicates submitted identity documents don't match Likee profile details character-by-character. This includes discrepancies in legal name spelling, address formatting, DOB, or document validity. Error blocks withdrawals until you submit documents exactly matching registered account information.
How long does verification take in 2026?
Standard verification processes in 24-48 hours for compliant first-time submissions through four stages: risk scoring (0-2 hours), payment validation (2-8 hours), content compliance (8-24 hours), manual review (36+ hours for complex cases). Most straightforward submissions complete within 24 hours.
Why is my withdrawal showing DOC_MISMATCH?
Common causes: name spelling variations between profile and ID, expired documents with less than 60 days validity, poor image quality below 1200 DPI, mixing different document versions, or address format differences. February 2026 ML update requires exact character-by-character matches across all fields.
Can I use Likee while fixing DOC_MISMATCH?
Yes, DOC_MISMATCH only blocks withdrawals. Continue creating content, earning Beans, streaming, and using all platform features. Accumulated earnings remain secure. Maintain regular posting and engagement to preserve creator program eligibility while resolving verification.
What documents does Likee accept?
Likee accepts national identity cards, passports, and driver's licenses with photo as primary identification. All need 60+ days remaining validity. For proof of address, submit utility bills, bank statements, or government correspondence dated within 90 days. Documents must be scanned at 1200+ DPI in JPG or PNG format under 5MB.
How to prevent future DOC_MISMATCH errors?
Maintain exact consistency between profile and government documents. Update documents 90 days before expiration, use high-quality 1200+ DPI scans, ensure legal name appears identically across submissions, and verify profile details match physical documents character-by-character before submitting. Check verification status monthly and respond promptly to reverification requests.