Quick Answer: 90% of missing MICO Coins stem from incorrect UID entry or region mismatch. This checklist helps you verify UID, diagnose region conflicts, collect evidence, and prevent future issues before contacting support or making duplicate purchases.
Why MICO Coins Go Missing: Two Critical Culprits
MICO Coins missing after top up isn't payment failure—it's delivery routing problems. The automated system needs two data points: your User ID (UID) and registered region. Mismatched information sends coins to wrong accounts or blocks delivery entirely.
Platforms like BitTopup offer built-in verification systems checking mico coins missing after top up issues before processing, reducing errors to near zero.
UID-Based Delivery System
Your MICO UID is a permanent 8-12 digit number functioning as your account's delivery address. Manual entry has 12-15% error rate due to confusions: 0/O, 1/I/L, 8/B, 5/S, 6/G. One wrong digit sends coins to a different user with no recovery.
Copy-paste reduces errors to zero. The system validates instantly—invalid UIDs fail immediately rather than completing with undelivered coins.
Region Locks and Coin Distribution
MICO operates separate regional economies:
Global: 110 coins per USD
MENA: 143 coins per USD (30% difference)
Southeast Asia: 43 coins per 100 rupees
Region locks prevent cross-region transfers. Global payment methods can't deliver to MENA accounts—the regional gateway blocks transactions entirely.
Your region is set during registration via IP address, phone country code, and app store location. MENA includes Saudi Arabia, UAE, Egypt, Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon.
Payment Success ≠ Coin Delivery
Payment gateways and MICO's delivery system operate independently. Successful payment means funds left your account—not that coins reached your wallet.
Delivery system performs secondary validation: UID check, region compatibility, account status, server sync. Failures at any stage = missing coins despite successful payment.
Server sync delays cause 30-60 minute delivery windows. Peak hours (7-11 PM) add 15-30 minutes.
Emergency First Response: First 5 Minutes
Don't purchase again. Delivery times:
Card/wallet: 95% within 5 minutes, 100% within 30 minutes
Cryptocurrency: up to 30 minutes
Bank transfer: 1-4 hours
Force Close and Relaunch App
iOS: Swipe up, flick MICO off-screen Android: Recent Apps, swipe away
Wait 30-60 seconds before reopening. Navigate directly to Profile > Wallet to trigger forced balance refresh.
Check Balance Across Devices
Multi-device logins create sync delays. Check all devices separately.
Logout/login method resolves 60% of cases:
Profile icon > Settings > Logout
Wait 30 seconds
Log back in
Disable VPN if active—triggers 12-24 hour fraud verification delays.
Complete UID Verification Checklist
Locating Your MICO UID
Open MICO Live, tap profile icon (bottom-right)
Long-press UID number under username
Tap Copy
Paste into notes app immediately
Common UID Entry Mistakes
Copying partial UID (missing digits)
Autocorrect inserting spaces/hyphens
Character confusions (0/O, 1/I/L)
Screenshot your profile page showing UID clearly.
Match Purchase UID with Current UID
Profile > Wallet > History shows UIDs for each transaction. Compare against your current profile UID.
Check email receipt—most include submitted UID.
UID Discrepancy Red Flags
Purchase history shows different UID than profile
No transaction record in MICO app
Recently changed devices or multiple accounts
Suspended accounts can't receive coins
Region Mismatch Diagnosis
For persistent region issues, platforms offering mico top up wrong uid region mismatch prevention verify compatibility before payment.
Identify Account Region
Profile > Account Settings > Region displays your assignment.
Region change requires:
Government ID verification
3-month residence proof
SMS verification from local number
24-48 hours processing
Limited to once per 12 months
Payment Method vs Account Region Conflicts
Global MICO accounts can't receive coins from MENA payment methods. International cards often register as Global regardless of location.
Check payment provider's registered country—must align with MICO region.
VPN Impact (Critical Warning)
VPN triggers fraud detection, adding 12-24 hours to delivery. Disable before any top-up.
VPN for region-locked content/pricing violates terms of service—risks permanent suspension with no refunds.
Evidence Collection Protocol
Support resolves 90% of documented cases within 24-72 hours with complete evidence.
Required Screenshots
#1 Payment Confirmation:
Transaction ID
Exact amount charged
Timestamp with date/time
Merchant name
Last 4 digits of payment method
#2 MICO Profile:
Username
UID clearly visible
Profile picture
Verification badges
Full screen, no edits
#3 Payment Provider History:
Specific MICO charge
Independent transaction record
Real-time screenshot (not statement)
#4 Coin Balance:
Before purchase
After expected delivery window
Profile > Wallet main display
Device timestamp visible
Transaction ID Capture
Copy Transaction/Order/Reference/Confirmation ID immediately to notes app. Some methods generate two IDs—collect both.
Email Receipt Preservation
Forward confirmations to dedicated folder. Receipts arrive within 5-30 minutes—check spam if delayed.
PDF-save high-value purchase receipts for permanent records.
Wrong UID vs Region Mismatch: Symptom Comparison
Wrong UID Symptoms
Payment shows different UID than profile
No purchase record in MICO app
Support finds transaction credited elsewhere
Recently changed devices
UID contains character confusions
Region Mismatch Symptoms
Successful payment with correct UID
Payment method from different country
Recently traveled/relocated
VPN active during purchase
Transaction in payment history but not MICO wallet
Support confirms transaction blocked by regional restrictions
Verification Steps
Wrong UID: Compare purchase confirmation UID digit-by-digit against profile UID. Check all accounts you manage.
Region Mismatch: Compare payment method's registered country against MICO account region. Review travel history.
Hybrid Issues
Both problems occur when copying friend's UID from different region. Requires two-step resolution—verify where coins went, then why.
Prevention: verify both UID and region before every purchase.
Transaction History Deep Dive
Accessing MICO Purchase Records
Profile > Wallet > History shows 90 days of transactions. Filter by date to isolate recent purchase.
Each entry displays: date, coin amount, source, status.
Transaction Status Meanings
Completed: Delivery succeeded—verify correct account Pending: Still processing, wait full delivery window Failed: System rejected, automatic refund in 3-5 business days No record: Payment never reached MICO servers
Pending Timeframes
Card/wallet: up to 30 minutes
Bank transfer: up to 4 hours
Cryptocurrency: up to 24 hours
Wait full period before escalating.
Cross-Reference Payment Records
Payment provider shows charge but MICO shows no record = payment processor failed to forward funds.
Both show transaction but no coins = delivery routing error.
Export both as PDFs for support tickets.
Before You Pay Again: Safety Protocol
Triple-Check UID
Copy UID via long-press
Paste to notes, count digits
Read aloud digit-by-digit while comparing
Have someone else verify
Region Compatibility Confirmation
Screenshot Profile > Account Settings > Region. Verify payment method's country matches MICO region category.
Test with minimum purchase first if unsure.
Account Binding Status
Profile > Account Settings > Account Security shows binding methods. Bind email + phone minimum before purchases.
Verify contact info is current and accessible.
BitTopup's Built-In Verification
Requires UID entry twice with automatic comparison. Displays account region and warns about mismatches before checkout.
Instant delivery guarantees with direct support resolution.
Recovery Options
When to Contact Support
Wait 4 hours for card/wallet, 24 hours for bank/crypto before escalating.
Profile > Settings > Help Center > Contact Support > Payment Issues > Coins Not Received
Template:
Transaction Date: [Date and Time]Payment Method: [Card/Wallet/Bank/Crypto]Transaction ID: [Your ID]Amount Paid: [Currency and Amount]UID Entered: [Submitted UID]Current Profile UID: [Actual UID]Account Region: [Your region]Issue: Coins not received after [X] hoursAttachments: [4 required screenshots]
Realistic Timelines
Properly documented cases: 24-72 hours
Complex cases: 5-7 business days
Wrong UID (coins to active account): No recovery option
Region mismatch: Region change (24-48 hours) or refund (3-7 days)
What Support Can/Cannot Fix
Can:
Credit missing coins from technical errors
Process refunds for failed transactions
Cannot:
Transfer coins between accounts
Override regional restrictions without documentation
Recover coins delivered to wrong accounts
Chargebacks are last resort—may suspend account.
Alternative Solutions
Contact wrong UID recipient if possible (no obligation to return).
For region mismatch without documentation, create new account in correct region.
Prevention Strategies
Personal Pre-Purchase Checklist
Save this to phone notes:
Copy UID (long-press method)
Paste to notes, count digits
Screenshot profile with UID
Verify account region
Confirm payment method region matches
Disable VPN
Check device storage (500MB+ free)
Use WiFi
Complete in single session
Screenshot payment confirmation
BitTopup Safety Features
Automatic UID format validation, account existence check, region compatibility confirmation before payment.
Real-time account info display during checkout. Customer service handles delivery issues directly.
Account Security Best Practices
Store UID in password manager
Screenshot profile quarterly
Label multiple accounts clearly with UIDs
Enable email notifications for all activity
Set payment app alerts for MICO charges
Calendar reminder to check balance 30 minutes post-purchase
Expert Tips from 100K+ Successful Top-Ups
3-Second UID Double-Check
Before final confirmation, glance at reference UID one more time. Read last 4 digits aloud.
Trust your instincts—cancel if anything feels uncertain.
Screenshot-Everything Policy
Screenshot every step: product selection, UID entry, payment confirmation, receipt. Organize in MICO Purchases album with dates. Delete after 90 days.
Single-Device Purchases Reduce Errors 87%
Complete entire process on one device. Close other apps. Avoid interruptions—don't answer calls or switch apps mid-transaction.
BitTopup User Success Stories
Zero missing coin incidents after switching from direct purchases. Automated verification eliminates human error.
Instant delivery guarantees provide peace of mind. Support resolves issues in hours, not days.
FAQ
How long for MICO Coins to appear? Card/wallet: 5-30 minutes. Crypto: up to 30 minutes. Bank: 1-4 hours. Peak hours add 15-30 minutes.
Where's my MICO UID? Profile icon (bottom-right) > under username. Long-press and copy—never manually type.
What's region mismatch? Payment method from different regional category than account registration. Global, MENA, Southeast Asia operate separate economies—can't cross-deliver.
Can I get refund? Yes for technical failures. Wrong UID to active accounts typically no—pursue chargeback. Region mismatch qualifies if no documentation for region change.
How to verify account region? Profile > Account Settings > Region. Compare against payment method's registered country.
What screenshots for support? Payment confirmation (ID, amount, timestamp), profile page (username, UID), payment provider history, current wallet balance.
Avoid MICO Coins headaches entirely! BitTopup's smart verification checks UID and region before processing. Join 100,000+ players who've never lost coins. Instant delivery guarantee, 24/7 support, competitive pricing, secure payments. Top up safely now!