When Chamet coins don't appear after payment, knowing the exact escalation path saves time and money. This guide provides proven support strategies, documentation templates, and chargeback procedures based on 2026 platform data.
Understanding Chamet Top Up Support Escalation
Support escalation means systematically advancing unresolved payment issues through increasingly formal channels—from in-app tickets to chargebacks. 95% of top-ups complete within 5 minutes, but the remaining 5% require intervention.
Paid confirms your bank debited funds and issued a transaction ID. Delivered means Chamet's servers credited coins to your account balance. The gap between these states creates the escalation scenario. For reliable transactions, platforms like BitTopup offer dedicated resolution teams.
Payment vs Delivery Timeline
Digital wallets: 2-5 minutes
Credit/debit cards: 5-10 minutes
Bank transfers: 10-30 minutes (24 hours on weekends)
High-value purchases ($500+): add 5-30 minutes for verification
Peak hours (18:00-22:00 UTC+8): add 10-15 minutes
Why Issues Increased in 2026
Wrong User ID entries: 40% of failures
Network instability: 40% of failures
Platform growth strained payment infrastructure
Aggressive fraud detection flags legitimate transactions
When to Escalate
Wait 30 minutes before claiming non-delivery—this accounts for 99.5% of successful transactions. Starting prematurely floods support queues. After 30 minutes without delivery, escalate immediately.
Pre-Escalation Checklist
Before contacting support, eliminate false alarms.
Force Restart App
Resolves 60% of synchronization failures. Android: Recent Apps > close Chamet. iOS: swipe up and remove Chamet.
Check Account Balance
Profile > My Profile > verify coin balance increased. Check transaction history for pending (still processing), failed (no charge), or completed (delivery failure).
Verify Bank Charge
Check bank app for transaction ID, timestamp, amount, merchant name. No charge = transaction never processed, retry purchase. Charge present but no Chamet record = delivery failure.
Clear Cache
Settings > Apps > Chamet > Storage > Clear Cache. Then log out, wait 15-20 seconds, log back in. Reinstall app if cache clearing fails.
Evidence Collection
Support needs specific documentation. Incomplete evidence delays resolution 2-5 days.
Required Screenshots
User ID: Profile > My Profile showing 8-12 digit ID with timestamp
Coin balance: Current balance proving coins didn't arrive
Transaction history: Purchase attempt status
Error messages: Any checkout errors
Bank Statement Details
Highlight: transaction amount, date, time, merchant name, transaction ID. For digital wallets, capture payment confirmation with recipient, amount, fees, unique ID.
Chamet Order ID
Find in Profile > Settings > Transaction History—alphanumeric string next to purchase date. If missing, note exact purchase time, package amount, payment method.
File Limits
Maximum 5 files, 10MB total. Submit within 48 hours for refund eligibility.
Level 1: Initial Support Ticket
Profile > Settings > Help Center > Payment Issues > Diamonds Not Credited.
Priority Template
Subject: Coins Not Delivered - Order [ID] - [Amount] - [Date]
Body: **Purchased [coin amount] on [date] at [time] using [payment method]. Payment confirmed [transaction ID] but balance unchanged. Waited [duration], completed troubleshooting (restart, cache clear, re-login).
User ID: [8-12 digits] Purchase: [currency/amount] Payment: [method] Transaction ID: [from bank] Expected coins: [amount] Current balance: [amount]
Attached: Payment receipt, balance screenshot, User ID, transaction history.
Investigate and credit coins or refund within 48 hours.**
Response Timeline
Email acknowledgment: 24-48 hours
Full investigation: 2-5 days (7 days during peak periods)
Phone support: +628111446644 (weekdays 9:00-17:00 UTC+8, Sat 10:00-15:00)
Email: chamet.feedback@gmail.com
Level 2: Follow-Up Escalation
If 72 hours pass without resolution, escalate.
Follow-Up Template
Subject: ESCALATION REQUEST - Case #[number] - Unresolved After [X] Days
Body: **Submitted Case #[number] on [date] regarding [issue]. Despite complete documentation, unresolved after [X] days.
Original purchase: [amount] on [date] Transaction ID: [ID] Days waiting: [number]
Request immediate escalation to senior specialist. If no resolution within 48 hours, will proceed with formal refund request and payment dispute.
Confirm escalation and provide timeline.**
Timing Strategy
First follow-up: exactly 72 hours after initial submission
If info requested: provide within 24 hours
Always reference case number in subject line
Level 3: Formal Refund Request
After 5-7 days without resolution, shift from fix this to refund this.
Refund Eligibility
Requires: proof of payment, proof of non-delivery, timely reporting (within 48 hours). Wrong User ID or premature chargebacks may disqualify requests.
Refund Template
Subject: FORMAL REFUND REQUEST - Case #[number] - [Amount] - [Days] Unresolved
Body: **Formal refund request for transaction [ID] dated [date], amount [currency/amount].
Timeline:
[Date/Time]: Purchase initiated, payment confirmed
[Date/Time]: Non-delivery identified after 30 minutes
[Date/Time]: Support ticket submitted (Case #[number])
[Date/Time]: Follow-up escalation
[Date]: [X] days without resolution
Fulfilled all obligations: complete documentation, reasonable investigation time, troubleshooting attempts. Service not rendered.
Request full refund to original payment method within 5 business days. Confirm processing and completion date.
Failure to process necessitates chargeback and consumer protection complaint.**
Processing Timeline
Review: 3-7 business days
Credit cards: 5-10 days
Digital wallets: 3-5 days
Bank transfers: 7-14 days
Level 4: Chargeback Preparation
Final escalation—dispute charge directly with your bank. For resources on avoiding this, see BitTopup's chargeback guide.
When to File
Support unresponsive 10+ days
Explicit refund denial despite clear evidence
Ticket closed without resolution
False explanations contradicting evidence
Windows: Credit cards 60 days, digital wallets 180 days from transaction date.
Chargeback vs Refund
Refund: Chamet voluntarily returns money, maintains relationship
Chargeback: Bank forcibly retrieves funds, often results in account ban, costs merchant $15-$100 in fees
Use only after documenting good-faith support attempts.
Credit Card Dispute Steps
Call number on card back, request disputes department
Explain: Paid for digital currency never delivered
Provide: date, amount, merchant name, transaction ID
Complete dispute form within 24 hours
Attach evidence: receipts, screenshots, support correspondence
Note dispute case number
Follow up every 5-7 days
Resolution: 30-60 days. May receive provisional credit during investigation.
Documentation Package
Payment proof: bank/card statement showing charge
Non-delivery proof: Chamet screenshots showing missing coins
Support attempts: all tickets, responses, escalations with dates
Timeline: chronological summary
Terms violation: screenshots of delivery promises
Organize in single PDF: ChametDisputeEvidence[Name][Date].pdf
Chargeback Consequences
Account Ban Risk
Bans common but not universal in 2026. Depends on: documentation of support attempts, clear non-delivery proof, account history. Single chargebacks with extensive prior support receive more leniency.
Protect Account Balance
Before chargeback: spend or gift remaining coins. Screenshot: VIP level, balance, purchase history, account creation date, achievements. Once banned, you lose everything.
Backup Documentation
Export before disputes:
Friends list and contacts
Important chat history
Purchase history showing total spending
Account achievements
Unique usernames/identifiers
Store externally: cloud, email, hard drive.
Prevention Strategies
Why BitTopup Reduces Disputes
Specialized platforms maintain dedicated payment infrastructure and support teams focused exclusively on top-ups. Advantages:
Competitive pricing
Fast delivery (typically minutes)
Secure processing
24/7 customer service
High user ratings
Reliable Payment Methods
Success rates:
Digital wallets: highest (2-5 min)
Credit/debit cards: high (5-10 min, occasional fraud holds)
Bank transfers: variable (10-30 min weekdays, 24 hrs weekends)
Use same payment method repeatedly to establish pattern and reduce friction.
Optimal Timing
Avoid: 18:00-22:00 UTC+8 peak hours (adds 10-15 min)
Best: 02:00-08:00 UTC+8 (fastest processing)
Avoid: Weekend bank transfers (wait until Monday)
Pre-Purchase Verification
For $500+ purchases: verify email, link phone, complete identity verification before transaction. Prevents 5-30 min verification delays.
Start with small test purchase ($10) when using new payment method.
Real Case Studies
Case 1: $50 Resolved via Level 2
$50 credit card purchase, Jan 10, 2026. After 45 min, submitted ticket with complete documentation. Initial response 36 hrs later requested transaction ID, provided within 2 hrs. At 72 hrs, sent escalation request. Senior agent responded 18 hrs later, manually credited coins within 4 hrs plus 10% bonus. Total: 5 days.
Success factors: complete initial documentation, prompt responses, professional tone, patience.
Case 2: Successful Chargeback, No Ban
$99.99 PayPal purchase, Feb 3, 2026. After 7 days of automated responses, filed PayPal dispute with comprehensive evidence. PayPal ruled in favor after 12 days. Account remained active without restrictions.
Success factors: thorough support attempt documentation, PayPal buyer protection, clear non-delivery evidence.
Case 3: BitTopup Prevention
After 6-day direct purchase dispute, user switched to BitTopup for $75 top-up, Mar 15, 2026. Completed in 4 minutes. Subsequent $120 purchase delayed 8 minutes—live chat responded in 90 seconds, confirmed delivery shortly. Coins arrived 3 minutes later.
Success factors: specialized platform, dedicated support, real-time assistance.
Expert Tips
What Works
Be specific: Transaction GPA.1234, Jan 15, $49.99, 96 hrs no delivery beats emotional complaints
72-hour rule: Don't follow up every 12 hours
Request escalation explicitly: I request escalation to senior specialist
Document in writing: Follow phone calls with email summaries
Common Mistakes
Incomplete initial evidence (adds 2-3 days per round)
Multiple tickets for same issue (fragments case)
Threatening chargebacks in first message (antagonizes support)
Accepting vague promises (demand specific timelines)
Maintain Professionalism
Draft angry messages but don't send. Wait 2 hours, revise to remove emotion, keep facts. Support agents didn't cause your problem—treat them respectfully.
Partial Solutions
Accept when providing 80%+ desired outcome and full resolution unlikely. Push for full refund when partial offers minimize accountability rather than making you whole.
Consider time value: $20 dispute consuming 15 hours costs more than the money.
FAQ
How long does Chamet take to deliver coins?
95% within 5 minutes, 99.5% within 30 minutes. Digital wallets 2-5 min, cards 5-10 min, bank transfers 10-30 min. $500+ purchases add 5-30 min verification. Peak hours add 10-15 min.
What proof do I need for support tickets?
Payment confirmation with transaction ID, User ID screenshot (Profile > My Profile), account balance screenshot, transaction history. Max 5 files, 10MB total. Submit within 48 hours.
Can I get a refund if coins aren't delivered?
Yes, with complete documentation, 5-7 days investigation time, and technical failure (not user error). Refunds process in 3-14 business days to original payment method.
Will Chamet ban my account after chargeback?
Common but not universal. Depends on documentation, clear non-delivery proof, account history. Single chargebacks with extensive support attempts receive more leniency.
Should I wait for support or file chargeback immediately?
Wait and escalate first. Chargeback windows: 60 days (credit cards), 180 days (digital wallets). Follow escalation ladder: 30 min delivery wait, 72 hrs Level 1, 5-7 days Level 2, formal refund, then chargeback.
How do I find my Chamet order ID?
Profile > Settings > Transaction History. Screenshot alphanumeric order ID next to date/amount. If missing, note exact purchase time, package amount, payment method.
Avoid payment disputes—top up Chamet coins safely through BitTopup with instant delivery guarantee and 24/7 support. Get coins in minutes, not days.