MICO coins refunds get denied because purchases are non-refundable once complete, per the MICO Refund Policy 2026 (published January 2). But here's the thing: 90% of refund tickets are actually missing coins, not true refund requests. Report missing recharges within 48 hours with proper docs (UID, transaction screenshots, payment confirmation)—60% resolve via simple logout/login, most others fix in 24-72 hours through support. Chargebacks trigger permanent bans in 24-48 hours, so proper recovery is critical.
Understanding MICO Coins Refund Denials
MICO coins are non-refundable once transactions complete. This applies to all completed purchases regardless of payment method. The key: distinguish between denied refunds and missing coins.
Players often mistake delivery delays for refund-worthy issues. Delivery times:
Credit/debit cards: 95% within 5 min, 100% within 30 min
PayPal/digital wallets: Instant to 15 min
Cryptocurrency: 20-30 min
Bank transfers: 1-4 hours
Requesting refunds before these windows expire = automatic denial.
For reliable transactions with delivery protection, BitTopup's MICO recharge eliminates common denial scenarios.
Common Refund Rejection Reasons
Manual UID entry errors (12-15% rate): Players who type their 8-12 digit MICO UID instead of copying it send coins to wrong accounts. MICO can't reverse these.
Timing violations: The 48-hour reporting window is strict. Appeal success drops below 15% after 30+ days.
Payment mismatches: Claims of non-receipt without proper evidence (empty Wallet History + payment confirmation screenshots) get denied as unverifiable.
How MICO's Refund Policy Works
Non-refundable applies only to completed transactions where coins credited correctly. Approved refunds (7-14 business days) qualify only for:
Duplicate charges (resolve in 24-48 hours)
Unauthorized transactions (7-14 days, 40-50% success rate)
Verified technical failures preventing delivery
Server errors preventing delivery qualify for refunds after 5-14 day investigations.
Payment Failures vs Refund Denials
Payment failures: Transaction never completes—your bank declines it. No MICO refund needed since no money left your account.
Missing coins: Payment processed but coins haven't appeared. This is a delivery issue, not a refund scenario. Resolve through recovery procedures.
True refund denials: Requesting money back for completed, successful transactions. MICO's policy prohibits this.
Real Cases
Peak hours (7-11 PM) add 15-30 min to delivery. Players who purchase during these windows and immediately request refunds face denials—coins are still processing.
60% of missing coins resolve via logout/login: Profile > Settings > Logout, wait 30-60 seconds, log back in.
Wallet History shows 90 days of records. Check transaction status at Profile > Wallet > History before filing requests.
First 24 Hours After Refund Denied
The 48-hour window starts from purchase timestamp. First human replies arrive in 2-8 hours with complete info. Issues resolve in 24-72 hours when reported within 48 hours with proper evidence.
Verify Transaction Status
Tap your avatar > Wallet > History
Scroll through 90 days looking for your purchase timestamp
Check if transaction shows Completed but coins didn't credit
Note transaction ID and timestamp
If Pending, wait full delivery window. If missing entirely from History, verify with payment provider whether charges processed.
Essential Documentation
Copy your MICO UID from Profile (never type—12-15% error rate).
Screenshot payment confirmation showing:
Transaction ID
Amount, timestamp
Successful processing status
Payment method
Screenshot empty Wallet History showing timeframe around purchase with date/time visible.
Screenshot Requirements
Attach JPG, PNG, or PDF up to 5MB each.
Payment confirmation must show:
Transaction ID/reference number
Purchase amount and currency
Exact timestamp
Payment method (last 4 card digits, PayPal email, etc.)
Success/Completed status
Wallet History must show:
Your MICO UID
Date range covering purchase
Empty transaction list
Current balance showing no credit
Check Payment Provider Records
Download bank statements showing MICO charge with Posted/Completed status (not Pending).
Digital wallets (PayPal): Screenshot complete transaction record with recipient info and processing status.
Cryptocurrency: Note transaction hash, verify 3+ blockchain confirmations. 20-30 min delivery starts after confirmation.
24-48 Hour Recovery Process
Standard investigations: 24-72 hours for cases reported within 48 hours with complete docs. For guaranteed delivery, BitTopup's MICO solution provides instant confirmation and full protection.
Method 1: MICO Official Support
Submit via Settings > Help & Support > Payment Issues within 48 hours. Select Coins Not Received (not Refund Request).
Provide in initial submission:
Transaction ID
MICO UID (copied)
Purchase timestamp
Wallet screenshots
Payment method specifics
Complete submissions get first replies in 2-8 hours vs 12-24 hour delays for incomplete tickets.
Method 2: Payment Provider Disputes
Warning: Chargebacks = permanent bans in 24-48 hours. Last resort only.
Use only for duplicate charges or unauthorized transactions after exhausting MICO support (7-14 days documented).
Document all MICO interactions first—payment providers require proof of merchant contact attempts.
Method 3: Account Verification
Logout/login fix (60% success rate): Profile > Settings > Logout, wait 30-60 seconds, log back in.
Forces account sync.
Ensure 500MB+ free storage before syncing. Insufficient storage prevents proper sync.
Check promotional coin balance separately—expires in 30-90 days, displays in different category.
Timeline Expectations
Logout/login: Immediate to 5 min (60% of cases)
Support ticket: 24-72 hours standard, 5-14 days complex
Payment disputes: 7-14 days minimum, often 30-45 days
Contacting MICO Support Effectively
Fastest Contact Methods
In-app tickets (Settings > Help & Support > Payment Issues): 2-8 hour first replies, auto-attaches account info.
Email: Adds 6-12 hours for manual verification. Use for non-urgent issues only.
Social media/forums: Don't connect to official support. No case tracking.
Writing Effective Appeals
Focus on technical delivery failures, not buyer's remorse. Lead with Transaction ID and MICO UID in first sentence.
Use exact timestamps with timezone: Purchased at 14:35 EST on January 15, 2026.
Support Ticket Template
Subject: Missing MICO Coins - Transaction ID [Your ID]
Body:
Transaction ID: [Exact ID]
MICO UID: [8-12 digits copied]
Purchase Timestamp: [Date, time, timezone]
Payment Method: [Details]
Amount Paid: [Currency and amount]
Expected Coins: [$1 = 110 globally, 143 MENA]
Issue: Coins not received after [X hours] despite successful payment. Confirmation attached.
Troubleshooting Done:
Logged out/in twice
Verified [X]MB free storage
Confirmed payment processed
Checked 90-day Wallet History
Attachments: Payment confirmation, Wallet History
Request: Investigate delivery failure and credit missing coins.
Escalation Tactics
If no resolution after 72 hours, reply to existing ticket requesting senior support escalation. Reference ticket number and timeline.
Provide additional evidence if available. Appeal success below 15% after 30+ days—escalate after 5-7 days without progress.
Required Documentation
Transaction ID Requirements
Every payment method generates unique IDs:
Cards: 6-8 character authorization codes
PayPal: 17-character transaction IDs
Crypto: 64-character transaction hashes
Must show Completed/Success/Posted status—not Pending.
Bank Statement Proof
Download official PDF statements (not app screenshots). Highlight MICO charge showing posted date, amount, merchant name. Include surrounding transactions for authenticity.
Crypto: Screenshot blockchain explorer confirmation (Etherscan, Blockchain.com) showing recipient address and confirmation count.
Account Screenshots
Capture complete Wallet History showing 90-day range including purchase timestamp. Include MICO UID at top of Profile screen.
Screenshot current coin balance. If claiming 1,100 coins ($10 at $1 = 110 globally) didn't credit, balance should reflect pre-purchase amount.
Retrieving Lost Records
Payment providers maintain 12-24 month histories. Log in, filter by date, locate MICO charge.
Gift/prepaid cards: Contact issuer with card number and purchase date (3-5 business days).
Common Mistakes to Avoid
Misconception 1: Failed Payments Get Auto-Refunds
Payment failures where transactions never complete don't need MICO refunds—no money reached MICO. Your provider auto-reverses declined charges in 1-3 days.
Verify charges actually posted before claiming non-delivery. Pending holds aren't final—drop in 3-7 days automatically.
Misconception 2: No Time Limits
48-hour reporting window is strict. Cases after this face longer investigations and reduced success. Appeal success below 15% after 30+ days.
Promotional coins expire in 30-90 days. Check expiration dates before filing.
Misconception 3: Support Contacts You Proactively
First replies in 2-8 hours only after you submit complete ticket. MICO doesn't monitor individual transactions or send alerts.
Automated purchase emails confirm payment processing, not coin delivery. Coins deliver separately per payment method timelines.
Why Some Never Recover
Chargebacks before exhausting support = permanent bans in 24-48 hours. All account coins become inaccessible.
Manual UID errors (12-15% rate) send coins to wrong accounts permanently. MICO can't reverse completed transactions.
Insufficient storage (<500MB) prevents sync. Support can't fix remotely.
Alternative Solutions
Chargeback Process
Triggers permanent bans in 24-48 hours. Only viable if abandoning MICO account completely.
Requires 7-14 days documented MICO support attempts. Success rates: credit cards 60-70%, debit 40-50%, crypto rarely succeeds.
Legal/Consumer Protection
Small claims viable for $100-200+ purchases where MICO confirmed delivery failure but denied refund. Legal costs typically exceed recovery for smaller amounts.
Consumer protection agencies (FTC, Trading Standards) rarely resolve individual small-value cases.
Credit card purchase protection may cover digital goods—check benefits guide.
Guaranteed Delivery Platforms
BitTopup eliminates refund risks through guaranteed delivery. Verifies coin delivery before completing transactions.
Competitive pricing matches official rates ($1 = 110 globally). Fast delivery, secure processing, 24/7 support.
High ratings and established reputation. Purchase protection ensures coins delivered or refunded—no denials.
How BitTopup Eliminates Denials
Guaranteed delivery confirms coin credit before finalizing. Auto-initiates refunds if coins don't appear in delivery window.
24/7 support with real-time resolution via live chat (not 24-72 hour tickets). Agents access records instantly, resolve in minutes.
Transaction protection covers all purchases without documentation requirements or investigation periods.
Preventing Future Denials
60% of cases resolve via logout/login. 12-15% UID errors are preventable. Implementing verification eliminates 70-80% of issues.
Verification Before Recharge
Copy MICO UID from Profile before every purchase (never from memory).
Verify 500MB+ free storage. Check device settings, clear space if needed.
Confirm payment method has funds and isn't experiencing outages.
Payment Methods With Highest Success
Credit/debit cards: 95% within 5 min, 100% within 30 min. Fastest, most reliable.
PayPal/digital wallets: Instant to 15 min with strong buyer protection.
Cryptocurrency: 20-30 min, irreversible nature eliminates recovery options.
Maintain Transaction Records
Screenshot every payment confirmation immediately before navigating away.
Create dedicated folder for MICO transactions organized by date.
Note purchase timestamp in notes app with 24-hour format and timezone.
Why Third-Party Platforms Offer Better Protection
Platforms like BitTopup maintain reputations through consistent delivery, not restrictive policies. Business model depends on repeat customers.
Competitive market forces better support and delivery guarantees than official channels.
Purchase protection provides automatic refunds for delivery failures—no tickets, docs, or investigations needed.
Success Metrics
Average Recovery Time
Logout/login: 60% resolve in 0-5 min
Support ticket: 24-72 hours standard (complete docs, within 48-hour window)
Complex investigations: 5-14 days (server errors, fraud checks)
Success Rates by Scenario
Missing coins (within 48 hours, complete docs): 85-90%
Duplicate charges: 95%+, 24-48 hour resolution
Unauthorized transactions: 40-50%, 7-14 days
Policy-based refunds (completed transactions): Near 0%
Response Times
First human reply: 2-8 hours (complete tickets), 12-24 hours (incomplete)
Investigation completion: 24-72 hours standard
Complex cases: 5-14 days (<10% of cases)
Official vs BitTopup
MICO official: Investigation-based, 24-72 hour timelines, strict 48-hour windows, non-refundable policy creates absolute barriers.
BitTopup: Delivery within minutes or full refund, no investigation periods, automated verification, 24/7 live chat (not tickets), real-time resolution.
The BitTopup Advantage
Guaranteed Delivery or Full Refund
Delivery verification confirms coins credit before completing transaction. Defines completion as verified receipt, not just payment processing.
Automated monitoring tracks payment through delivery. Auto-flags for support/refund if coins don't appear in 5-15 min.
Full refund guarantees without docs, tickets, or investigations. Platform absorbs delivery risks.
24/7 Real-Time Support
Live chat provides immediate assistance—no 2-8 hour waits. Agents access complete records instantly, resolve in minutes.
Problems fixed during initial contact, not multi-day exchanges. Delivery confirmation, verification, refunds complete before ending chat.
Multilingual teams assist worldwide, removing communication barriers.
Transaction Protection
Automatic purchase insurance covers delivery failures, account errors, technical issues. Operates independently of MICO's policy.
Secure processing through verified gateways with bank-level encryption. Never stores complete payment credentials.
Permanent transaction history (no 90-day limit). Access complete records anytime.
Why Players Trust BitTopup
High ratings across independent platforms from thousands of successful transactions.
Competitive pricing matches/beats official rates ($1 = 110 globally) with frequent promotions.
Wide game coverage beyond MICO—manage all recharges through single platform.
Customer service prioritizes satisfaction over policy enforcement.
Tired of MICO refund denials? BitTopup guarantees instant delivery with 24/7 support and full refund protection. No waiting, no denials—just reliable recharges. Start your secure MICO top-up now!
FAQ
Why was my MICO refund denied? MICO Coins are non-refundable once complete (MICO Refund Policy 2026, Jan 2). But 90% of refund tickets are missing coins (delivery issues), not true refunds. If coins didn't credit, you need technical support for delivery failure, not a refund.
How long for missing coin recovery? 24-72 hours when reported within 48-hour window with complete docs (Transaction ID, UID, payment screenshots). First reply in 2-8 hours. Complex cases: 5-14 days. But 60% resolve immediately via logout/login.
What documents needed? Transaction ID, MICO UID (8-12 digits copied from Profile), payment confirmation screenshot, Wallet History screenshot, purchase timestamp. Submit via Settings > Help & Support > Payment Issues within 48 hours. JPG/PNG/PDF up to 5MB.
Can I dispute with my bank? Chargebacks trigger permanent bans in 24-48 hours. Only pursue after exhausting MICO support for 7-14 days with documented attempts. Credit cards: 60-70% success, but you lose account access permanently.
How to prevent future denials? Copy UID from Profile (never type—12-15% error rate), verify 500MB+ free storage, wait full delivery windows (5-30 min cards, 20-30 min crypto, 1-4 hours bank transfers), screenshot all confirmations. Consider BitTopup's guaranteed delivery.
MICO official vs BitTopup? MICO: Non-refundable policy, 24-72 hour investigations, strict windows. BitTopup: Delivery in minutes or full refund, 24/7 live chat, real-time resolution, purchase insurance covers failures MICO considers non-refundable.