Chamet Wrong UID Refund 2026: Complete Recovery Guide

Sending Chamet diamonds to the wrong User ID affects thousands monthly. This guide covers the critical 30-minute recovery window, chargeback proof requirements, and step-by-step refund processes for 2026.

Understanding Chamet's Wrong UID Refund Policy in 2026

Wrong User ID entry causes 40% of all Chamet top-up failures. A wrong UID purchase occurs when you enter an incorrect 8-12 digit numeric User ID during checkout, sending diamonds to an unintended recipient.

Refund eligibility depends on timing and proof documentation. Wrong UID recovery works only during the 1-30 minute pre-credit window—after payment processing but before diamonds appear in the recipient's account. Once diamonds credit, Chamet considers the transaction complete and irreversible.

For reliable purchase protection, platforms like BitTopup offer Chamet diamonds refund policy 2026 safeguards with built-in UID verification systems that prevent wrong account recharges before payment processing.

What Qualifies as a Wrong UID Purchase

A wrong UID purchase means payment successfully processes but targets an incorrect User ID. This differs from failed transactions or network delays. To qualify for refunds, you must prove you intended one specific UID but accidentally entered a different numeric sequence.

The 8-12 digit Chamet User ID appears in Profile > My Profile or by tapping the profile icon (bottom right). Example: 45678901—purely numeric, no letters, symbols, or spaces. Common errors include transposing digits (45687901 instead of 45678901), copying incomplete IDs, or pasting UIDs with extra spaces.

Chamet distinguishes honest mistakes from intentional transfers. If you deliberately sent diamonds as a gift then changed your mind, this doesn't qualify for refunds.

The Critical 30-Minute Window Explained

The 30-minute refund window represents maximum timeframe for internal transaction reversal before diamonds become non-recoverable. During the first 1-30 minutes after purchase, diamonds remain pending while payment gateways verify transactions.

Statistics show 95% of top-ups complete within 5-30 minutes under normal conditions, 99.5% within 30 minutes total. Purchases over $500 require extended 5-30 minute verification for fraud prevention. Peak hours (18:00-22:00 UTC+8) add 10-15 minute delays. Gateway maintenance (02:00-05:00 UTC+8 weekdays) can extend processing times further.

Once diamonds appear in any account balance, the 30-minute window closes regardless of actual elapsed time. If diamonds credit within 2 minutes, your recovery window shrinks to 2 minutes.

Refund Eligibility Requirements and Restrictions

Beyond 30-minute timing, refund eligibility demands comprehensive proof documentation submitted within 48 hours. You must provide:

• Screenshots showing pre-purchase diamond balance

• Transaction ID

• Both wrong UID entered and correct UID intended

• Payment receipts from your payment provider

• Maximum 5 files totaling 10MB per submission

Account verification status affects eligibility. Chamet requires your account links to email, Facebook, or phone number before considering refund requests. Unverified accounts face automatic rejection. If the recipient account already spent the mistakenly received diamonds, recovery becomes impossible even within the 30-minute window.

Payment method determines your refund pathway. Direct in-app purchases through Google Play or App Store follow different procedures than third-party platform purchases. Google Play removed direct Chamet support in August 2023, redirecting all refund requests through Chamet's customer service.

The 30-Minute Refund Window: Complete Step-by-Step Process

Immediate action within seconds of realizing a wrong UID purchase dramatically increases recovery success rates. Don't close the purchase confirmation screen—it contains critical transaction details.

Immediate Actions to Take After Wrong UID Purchase

Follow this sequence within the first 60 seconds:

1. Screenshot purchase confirmation showing transaction ID and wrong UID

1. Open Chamet app, navigate to Profile > My Profile, screenshot your correct User ID

2. Check current diamond balance and screenshot it to prove diamonds haven't arrived

3. Note exact time of purchase for timeline documentation

4. Don't force close the app or clear cache yet—preserve transaction state

After securing initial documentation, verify whether diamonds have credited by checking your balance. If your balance remains unchanged after 2-3 minutes, the transaction likely remains in processing status. Force closing and restarting the app resolves 60% of sync failures, but only attempt this after documenting everything.

Disable any active VPN connections immediately. VPNs can interfere with support ticket submission and transaction verification processes.

How to Submit a Refund Request Within 30 Minutes

In-App Support Path:

1. Open Chamet app

2. Tap Profile icon (bottom right)

3. Select Settings

4. Navigate to Help Center

5. Choose Payment Issues

6. Select Diamonds Not Credited category

7. Describe wrong UID situation with exact details

8. Attach all required screenshots

Direct Email Contact: Send immediate email to chamet.feedback@gmail.com with subject line URGENT: Wrong UID Purchase - [Your Transaction ID]. Include all documentation as attachments and clearly state wrong UID entered versus correct UID intended, transaction amount, and exact purchase timestamp.

Phone Support (Fastest Response): Call +628111446644 during weekday hours 9:00-17:00 UTC+8 or Saturday 10:00-15:00 UTC+8. Phone support provides real-time assistance and can flag transactions for immediate review.

Use precise language: I accidentally entered UID [wrong number] instead of my correct UID [right number] at [exact time]. Transaction ID is [ID number]. Diamonds have not yet credited to either account. I request immediate transaction reversal before processing completes.

Required Information for Instant Refund Claims

Transaction Details:

• Transaction ID (Google Play uses GPA.####-####-####-##### format)

• Exact purchase timestamp

• Diamond package amount and price

• Payment method used

Account Information:

• Your correct Chamet User ID (8-12 digits)

• Wrong UID accidentally entered

• Account verification status (linked email/phone/Facebook)

• Current diamond balance before purchase

Visual Proof:

• Screenshot of purchase confirmation with transaction ID

• Screenshot of your profile showing correct UID

• Screenshot of current diamond balance (proving non-receipt)

• Payment receipt from Google Play, App Store, or payment provider

• Screenshot of wrong UID entry if still visible in purchase history

Organize files logically with clear naming: TransactionIDScreenshot.jpg, CorrectUIDProfile.jpg, PaymentReceipt.jpg.

What Happens After the 30-Minute Window Expires

Once the 30-minute window closes and diamonds credit to the wrong account, Chamet's internal reversal options expire. Your refund pathway shifts to formal chargeback procedures through your payment provider. This extends resolution timelines from minutes to days or weeks.

Support typically sends email acknowledgment within 24-48 hours confirming receipt of your claim and explaining next steps. If diamonds already credited, they'll inform you that internal reversal is no longer possible and provide guidance on payment provider dispute procedures.

For recovery options beyond the initial window, Chamet top up wrong UID recovery through BitTopup includes extended purchase protection that assists with chargeback documentation and dispute resolution support.

Wait the full 30 minutes before assuming transaction completion if diamonds haven't appeared anywhere. Network instability causes 40% of top-up failures, and 99.5% of legitimate purchases complete within this timeframe.

Complete Chargeback Proof Checklist for Chamet Diamonds

When the 30-minute window expires without successful reversal, chargebacks through your payment provider become the primary recovery method. Credit card chargebacks maintain 90-95% success rates when supported by comprehensive documentation.

Essential Transaction Screenshots and Timestamps

Pre-Purchase Evidence:

• Your diamond balance before transaction (with visible timestamp)

• The purchase screen showing intended amount and entered UID

• Your profile page displaying your correct UID (taken before or immediately after purchase)

Transaction Confirmation:

• Purchase confirmation screen with transaction ID and timestamp

• Payment processing notification from your payment method

• Email receipt from Google Play/App Store with transaction timestamp

Post-Purchase Evidence:

• Your unchanged diamond balance 5 minutes after purchase (proving non-receipt)

• The wrong recipient UID profile if accessible (showing it's not your account)

• Your correct UID profile again for comparison

Timestamps must align logically. Take all screenshots in real-time as events unfold, not reconstructed afterward.

Payment Receipt and Confirmation Documentation

Google Play Purchases:

1. Open Google Play Store app

2. Tap Profile icon (top right)

3. Select Payments & Subscriptions

4. Choose Budget & History

5. Locate the Chamet transaction

6. Screenshot showing order ID, date, amount, and status

7. Download email receipt sent to your Google account

App Store Purchases:

1. Visit reportaproblem.apple.com

2. Sign in with Apple ID used for purchase

3. Locate the Chamet transaction in your purchase history

4. Screenshot the transaction details

5. Download the email receipt from Apple

Credit Card/Digital Wallet:

• Bank statement line item showing the charge

• Payment confirmation notification from your banking app

• Digital wallet transaction history screenshot

Each receipt must clearly show merchant name (Chamet or the app store), exact amount matching your claim, transaction date and time, and unique transaction identifier.

Account Verification Evidence Requirements

Chamet Account Ownership:

• Screenshot of your profile page showing your UID, username, and account creation date

• Screenshot of Settings page showing linked email/phone number

• Screenshot of your account's purchase history showing previous successful transactions

• Any account verification emails from Chamet

Payment Method Ownership:

• Bank statement or credit card statement showing your name and the transaction

• Screenshot of your Google Play/App Store account settings showing your name

• Government ID (if required by payment provider) matching the payment account name

Mismatches between names on payment accounts and Chamet accounts raise fraud flags.

Communication Records with Support Team

Email Correspondence:

• Save all emails sent to chamet.feedback@gmail.com with timestamps

• Preserve all responses from Chamet support

• Screenshot email threads showing the complete conversation

• Note any case numbers or ticket IDs assigned

In-App Support Tickets:

• Screenshot the submitted support ticket with timestamp

• Capture any responses or status updates within the app

• Document ticket closure or resolution status

Phone Call Records:

• Note date, time, and duration of calls to +628111446644

• Record the support representative's name if provided

• Summarize key points discussed and any commitments made

• Follow up phone conversations with email summaries for documentation

This communication trail proves you attempted resolution through proper channels before initiating a chargeback.

UID Verification Screenshots Before and After Purchase

Your Correct UID Evidence:

1. Open Chamet app

2. Tap profile icon (bottom right)

3. Navigate to My Profile

4. Screenshot showing your 8-12 digit User ID clearly visible

5. Ensure screenshot includes your username and profile picture for context

Wrong UID Entry Evidence:

• Screenshot of purchase confirmation showing the incorrect UID entered

• If the purchase screen is still accessible in history, capture it showing the wrong UID

• Screenshot of the wrong UID's profile page (if accessible) proving it's a different account

Comparison Documentation: Create a side-by-side comparison document (within the 10MB limit) showing:

• Your correct UID: [your number]

• Wrong UID entered: [wrong number]

• Visual difference highlighted (circled digits that differ)

How to Properly Document Your Wrong UID Purchase

Documentation quality directly determines refund success rates. Poor screenshots, missing information, or disorganized evidence result in claim rejections even when you have a legitimate wrong UID situation.

Screenshot Best Practices: What to Capture

Full-Screen Captures:

• Never crop screenshots to show only the UID or transaction ID

• Include the entire app screen showing navigation elements, timestamps, and surrounding context

• Capture the device status bar showing date, time, and network connection

• Ensure text remains sharp and readable at full resolution

Critical Information Visibility:

• UIDs must be completely visible with all digits clear

• Transaction IDs should be fully displayed without truncation

• Amounts and currency must be unambiguous

• Timestamps should appear in every time-sensitive screenshot

Android Screenshot Method: Press Power + Volume Down simultaneously. Screenshot saves to Gallery/Photos. Verify image clarity before proceeding.

iOS Screenshot Method: Press Side Button + Volume Up simultaneously (iPhone X and later) or Home + Power (iPhone 8 and earlier). Screenshot saves to Photos app. Verify image clarity immediately.

Use native device screenshot functions for maximum quality and authenticity.

Organizing Your Evidence for Maximum Success Rate

File Naming Convention:

• 01PrePurchaseDiamondBalance_[timestamp].jpg

• 02CorrectUIDProfile_[timestamp].jpg

• 03PurchaseConfirmationTransactionID_[timestamp].jpg

• 04WrongUIDEntered_[timestamp].jpg

• 05PaymentReceipt[payment method]_[timestamp].jpg

• 06PostPurchaseUnchangedBalance_[timestamp].jpg

Evidence Summary Document: Create a brief text file (under 1MB) summarizing:

• Your correct UID: [number]

• Wrong UID entered: [number]

• Transaction ID: [ID]

• Purchase timestamp: [date and time]

• Amount: [currency and value]

• Current status: Diamonds credited to wrong account / still pending

• Requested resolution: Full refund to original payment method

Submission Package:

• Compress all files into a single ZIP file under 10MB total

• Name the ZIP file: WrongUIDRefund[YourUID]_[Date].zip

• Include the evidence summary as the first file in the ZIP

• Ensure total file count doesn't exceed 5 files if submitting uncompressed

Common Documentation Mistakes That Lead to Rejection

Insufficient Proof of UID Error:

• Claiming wrong UID but only providing your correct UID screenshot

• No evidence showing what UID was actually entered during purchase

• Screenshots that don't clearly display the full UID numbers

Timeline Inconsistencies:

• Screenshots with timestamps that contradict your narrative

• Pre-purchase balance screenshots taken after the purchase timestamp

• Missing timestamps that prevent verification of the 30-minute window

Incomplete Transaction Evidence:

• Partial transaction IDs that can't be verified in payment systems

• Screenshots showing only amounts without transaction identifiers

• Missing payment receipts from the actual payment provider

Poor Image Quality:

• Blurry screenshots where UIDs or transaction IDs are unreadable

• Overly compressed images that lose critical detail

• Cropped screenshots that remove context and verification elements

Before submitting, review every screenshot at full size on a computer screen. If you can't clearly read every digit of UIDs and transaction IDs, support staff won't be able to either.

Storing and Submitting Proof Securely

Submit proof within 48 hours of the transaction to maintain refund eligibility. Delayed submissions face automatic rejection.

Immediate Backup:

• Upload screenshots to cloud storage (Google Drive, iCloud) immediately after capture

• Email screenshots to yourself as additional backup

• Keep original files on your device until claim resolution

Secure Submission Methods:

• Use official Chamet support email (chamet.feedback@gmail.com) from the email linked to your account

• Attach files directly rather than using third-party file sharing links

• Verify all attachments uploaded successfully before sending

• Send from a secure network, not public WiFi

Privacy Protection:

• Redact sensitive personal information not required for the claim

• Keep transaction IDs, UIDs, and amounts visible

• Don't share your evidence package publicly on social media or forums

After submission, save the sent email confirmation and any auto-reply from Chamet support.

FAQ

How long do I have to request a refund for wrong UID on Chamet? You have a critical 30-minute window from purchase to request internal transaction reversal. After diamonds credit to any account, you must pursue chargebacks through your payment provider within 48 hours of the transaction.

Can I get a refund if diamonds already credited to the wrong account? No, Chamet cannot reverse transactions once diamonds credit. Your only option is filing a chargeback with your payment provider (Google Play, App Store, credit card company) with comprehensive proof documentation.

What information do I need to prove wrong UID purchase? You need: transaction ID, screenshots of your correct UID, screenshot showing wrong UID entered, pre-purchase and post-purchase diamond balance screenshots, payment receipt, and all communication with Chamet support.

How do I contact Chamet support for urgent refund requests? Call +628111446644 (weekdays 9:00-17:00 UTC+8, Saturday 10:00-15:00 UTC+8) for fastest response. Alternatively, email chamet.feedback@gmail.com with subject URGENT: Wrong UID Purchase - [Transaction ID] or use in-app Help Center > Payment Issues.

Will Chamet refund if I sent diamonds as a gift to the wrong person? Only if it was an accidental UID entry error within the 30-minute window. Intentional gifts where you changed your mind don't qualify for refunds under the wrong UID policy.

How can I prevent wrong UID purchases in the future? Double-check the UID before confirming purchase. Copy-paste UIDs directly from the recipient's profile instead of manual entry. Use platforms like BitTopup that offer UID verification systems before processing payment.