Quick Answer: 90% of missing MICO Coins stem from UID errors or region mismatches. Recovery requires proper documentation and support tickets—never chargeback, as it triggers permanent bans within 24-48 hours. This guide covers the complete recovery process, proof checklist, and safe purchasing alternatives.
Understanding MICO Coins Missing After Payment
Missing coins rarely mean lost money. Most cases trace to preventable purchase errors, not system failures.
Primary causes:
UID entry errors: Manual entry has 12-15% error rate. One wrong digit sends coins to another account
Region mismatches: Global (110 coins/USD), MENA (143 coins/USD), Southeast Asia (43 coins/100 rupees). Wrong region = failed transaction or incorrect amounts
VPN usage: Triggers 12-24 hour fraud verification delays
Low storage: Requires 500MB+ free space for top-ups to process
For persistent MICO coins not received after payment issues, platforms like BitTopup offer automated UID verification eliminating manual errors.
Payment Processing Timelines
Card/digital wallets: 5 minutes (95% of cases), max 30 minutes
Cryptocurrency: Up to 30 minutes for blockchain confirmation
Bank transfers: 1-4 hours
Peak hours (7-11 PM): Add 15-30 minutes
When to Contact Support
Wait these periods before contacting support:
Card/wallet/bank: 4 hours
Cryptocurrency: 24 hours
Check wallet history first (90-day records). Status types:
Pending: Normal processing
Failed: Contact support immediately
Completed: Proceed with recovery steps
MICO's No-Refund Policy: Critical Rules
MICO Coins are non-refundable once transactions complete. This applies universally across all payment methods and amounts.
What's Covered
All completed purchases where coins credited to any account (even wrong ones due to UID errors)
Payment fees, conversion charges, gateway costs—all non-recoverable
Users responsible for verifying purchase details before payment
Exceptions
Refunds only when technical failures prevent delivery entirely AND platform can't resolve through coin crediting. Resolution takes 24-72 hours with proper documentation—delivered as coins, not money.
Understanding MICO coin refund policy 2026 is essential. BitTopup provides transaction protection and automatic records simplifying disputes.
Why This Policy Exists
Prevents exploitation: users can't receive coins, spend them, then claim non-delivery for double benefit. Digital currency can't be returned once spent.
The Chargeback Ban Danger
Chargebacks = permanent account ban within 24-48 hours. This is irreversible.
How MICO Responds
Payment gateways notify MICO instantly of disputes. Automated response:
Immediate account suspension
Permanent blacklist of: government ID, phone, email, device hardware IDs
No human review, no appeals
New devices won't help if using banned ID documents
Why So Strict
Chargebacks cost MICO the coin value PLUS $15-100 processing fees per incident. For small purchases, fees exceed transaction value.
Real Consequences
Users lost accounts with hundreds of dollars in purchases, gifts, and connections. No recovery possible even if repaying disputed amount plus fees.
Step-by-Step Recovery Process
Immediate Actions (First 24 Hours)
Step 1: Force Account Sync
Profile icon > Settings > Logout
Wait 30-60 seconds
Login and check balance
Resolves 60% of cases.
Step 2: Verify UID
Profile icon > long-press UID > Copy
Compare with purchase confirmation
If mismatch found, proceed to support ticket
Step 3: Confirm Region
Profile > Account Settings > Region
Must match purchase region
Region changes require ID verification, 3-month residence proof, local SMS—takes 24-48 hours, limited to once per 12 months
Check Recharge History
Profile > Wallet > Review last 90 days
Transaction statuses:
Completed with correct UID but no coins = contact support
Pending = wait based on payment method
Failed = verify with bank
Verify Bank Payment
Check banking app for:
Transaction ID
Amount, timestamp
Last 4 digits of payment method
Status: completed vs pending
Screenshot showing all details.
Submit Support Ticket
Path: Profile > Settings > Help Center > Contact Support > Payment Issues > Coins Not Received
Include:
Subject: Coins Not Received - [Date] - [Amount] - [Transaction ID]
Exact purchase time (with timezone)
Coin package purchased
Payment method
UID entered vs current UID
VPN usage status
All proof screenshots
Submit within 48 hours for priority processing.
Response Timeline
Email confirmation: 1-5 minutes
First response: 2-8 hours
Under Review: 8-48 hours
Resolution: 24-72 hours with proper documentation
Don't submit duplicate tickets—resets queue position.
Payment Proof Checklist
Transaction ID Locations
Card payments: Bank app transaction details (12-20 characters, may be labeled Reference Number)
Digital wallets: Transaction history > Order ID/Reference Number
Cryptocurrency: Blockchain transaction hash (starts with 0x)
Bank transfers: UTR Number on confirmation receipt
Screenshot Requirements
Must show:
Full transaction details (amount, currency, recipient, date, timestamp)
Transaction ID (not truncated)
Last 4 digits of payment method
Payment status (Completed/Success)
Technical specs: JPG/PNG/PDF, max 5MB, maximum brightness, no dark mode, unedited.
Bank Statement
Official download from bank
Your name, last 4 account digits, bank logo
Statement date range covering purchase
MICO transaction highlighted
Order Confirmation Email
Contains:
Order number
Purchase timestamp
Coin package details
UID coins sent to
Payment method
Screenshot with full headers (From, To, Date, Subject) and body.
Device/Network Info
Device model, OS version
MICO app version (Settings > About)
Connection type (WiFi/mobile data/VPN status)
Free storage space
Error messages
Screenshot Guide
What to Capture
In-app:
Purchase confirmation (appears 3-5 seconds only)
Wallet history entry
Coin balance before and after expected delivery
Bank app:
Open transaction details
Ensure all info on one screen (or multiple sequential shots)
Show: merchant, amount, date/time, transaction ID, status
Include last 4 account digits
Email receipts:
Open in email app
Expand all sections
Capture header and full body
Show your email address
What NOT to Do
Triggers fraud flags:
Cropping timestamps/dates
Excessive redaction (only obscure middle account digits)
Adjusting brightness/contrast after capture
Combining screenshots into collages
Adding annotations (describe in ticket text instead)
Contacting Support Effectively
In-App Ticket (Fastest Method)
Profile > Settings > Help Center > Contact Support > Payment Issues > Coins Not Received
Best practices:
Subject format: Coins Not Received - [Date] - [Amount] - [Transaction ID]
Chronological facts, no emotional language
Proof order: payment confirmation, UID verification, wallet history, bank statement
Include registered email and phone
Email vs Live Chat
Email: Redirects to in-app system, adds 12-24 hours
Live chat: Basic troubleshooting only, creates in-app tickets anyway
In-app direct: Most efficient, immediate case assignment
Escalation Process
After 72 hours unresolved:
Reply to existing ticket requesting supervisor review
Reference ticket number, summarize in 2-3 sentences
Don't create new tickets
After 96 hours:
Reply requesting payment disputes team escalation
Maintain professional tone
Prepare timeline: purchase date, ticket date, responses received, current status
BitTopup: Safe Alternative
Guaranteed Delivery System
Multi-layer verification:
Automated UID validation (checks format and MICO database)
Region verification (auto-detects account region)
Payment confirmation holds until verification passes
Delivery guarantee: coins arrive on time or automatic refunds—protection unavailable with direct MICO purchases.
Transaction Protection
Auto-generated documentation:
Instant detailed receipts
Automatic verification screenshots (UID, region, delivery)
Permanent transaction history
Real-time delivery tracking
Eliminates manual screenshot gathering.
Faster Processing
Dedicated API connections with MICO
Bulk transaction optimization
Pre-verified merchant status (bypasses fraud checks)
Automated retry systems
40-60% faster than direct purchases. Most complete within 2-3 minutes.
Support Advantage
Dual-layer support:
24/7 platform support team
Direct MICO liaison via merchant channels
Guaranteed delivery or full refunds
Response: under 2 hours initial, under 24 hours resolution vs MICO's 24-72 hours.
Prevention Strategies
Pre-Purchase Verification
UID routine:
Profile > long-press UID > Copy
Paste to note app
Compare character-by-character during purchase
Use copy-paste, never manual entry
Region confirmation:
Profile > Account Settings > Region
Match with purchase region
No VPN services
Account status:
No restrictions/warnings
Email verified (Settings > Account)
Phone linked and verified
Network Checks
Before payment:
WiFi: 3+ bars or 75%+ strength
Mobile: 4G/5G minimum
Disable all VPNs
Close background apps
Speed test: minimum 5 Mbps download, 1 Mbps upload
Payment Method Reliability
Highest (95%+ in 5 min):
Major credit cards (Visa, Mastercard)
Established wallets (PayPal, Google Pay, Apple Pay)
BitTopup platform methods
Moderate (90%+ in 30 min):
International debit cards
Regional wallets
Established cryptocurrency
Lower (85%+ in 4 hours):
Direct bank transfers
Newer crypto networks
Prepaid cards
Automatic Proof Records
Post-purchase routine:
Screenshot confirmation (within 5 seconds)
Screenshot coin balance
Screenshot wallet history
Save confirmation email
Create folder: MICO Purchases [Month Year]
Use filename: MICO[Date][Amount]_[Type].jpg
Monthly Security Audits
Change password every 90 days
Verify linked social accounts
Review login history (Settings > Security)
Remove old payment methods
Confirm email accessibility
Common Misconceptions
Myth: Automatic Refunds for Issues
Reality: No-refund policy applies even for technical failures. Resolution = coin delivery, not payment reversal. Automatic refunds only when payment fails before reaching MICO.
Myth: Chargebacks Safe with Proof
Reality: Proof doesn't protect from chargeback bans. Automated suspension triggers immediately regardless of evidence validity. Even winning bank disputes = permanent MICO ban.
Myth: Support Doesn't Help
Reality: Properly documented tickets achieve 95%+ resolution within 72 hours. Perception stems from incomplete documentation or premature submission. Support can't override no-refund policy or reverse chargeback bans, but resolves legitimate technical issues effectively.
What Works in 2026
Wait appropriate timeframes
Gather complete documentation first
Submit single comprehensive ticket
Professional follow-ups at intervals
Accept coin delivery as resolution
Use BitTopup for future purchases
FAQ
How long should I wait before taking action? 4 hours for card/wallet/bank, 24 hours for crypto. Perform logout/login sync after 30 minutes—resolves 60% of cases.
Can I purchase more coins while waiting? No. Multiple pending transactions complicate investigations. If urgent, use different payment method or BitTopup for independent processing.
What if my account gets suspended during dispute? Rare during legitimate tickets. Reply to existing ticket noting suspension. Don't create new tickets or alternate accounts—appears as ban evasion.
Time limit for reporting? Submit within 48 hours for priority. Platform accepts older reports but requires additional verification. 90-day wallet history limit makes cases older than this very difficult.
Wrong UID entered? Coins can't be reversed or transferred. Support may contact receiving account for voluntary return—very low success rate. Demonstrates why UID verification is critical.
Recover account after chargeback ban? No. Permanent and irreversible. No appeals. Bans affect account, ID, phone, email, device IDs. Repaying doesn't enable recovery.
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