Recovering a banned Bigo Live account requires understanding violation classifications and precise appeal procedures. Class A violations trigger permanent bans requiring either 175 USD unban service or comprehensive appeals with evidence. This guide provides exact templates, submission processes, and recovery strategies based on 70-80% documented success rates for properly submitted appeals.
Understanding Class A Violations on Bigo Live
Class A violations result in immediate permanent termination on first offense. These include pornography, gambling, drugs, anti-state remarks, and privacy breaches. Unlike Class B violations (dress code, harassment, indecent conduct, unauthorized ads) with progressive penalties (10 minutes → 1 hour → 1 day → 3 days → 7 days), Class A bans skip warnings entirely.
Check your email or in-app notification for violation code and ban reason. Class A notices explicitly reference permanent closure. Once reinstated, platforms like Bigo Live Recharge through BitTopup offer secure diamond purchases with competitive pricing and fast delivery.
Class A Violation Categories
Pornographic content: Sexually explicit material, nudity beyond guidelines, suggestive behavior during broadcasts.
Gambling: Promoting betting services, displaying casino games, facilitating wagering.
Drug-related: Displaying illegal substances, promoting use, discussing procurement.
Anti-state remarks: Content violating local laws on political speech or national security.
Privacy breaches: Sharing others' personal information without consent, doxxing, broadcasting private conversations.
December 2024 enforcement intensified following underage exploitation reports causing temporary app store removal.
Temporary vs Permanent Ban Status
Permanent bans: Account Terminated message on login attempt.
Temporary suspensions: Countdown timer showing when broadcasting resumes.
Class B violations allow self-unbanning after 72 hours via Settings > Account > Self-Unbanning Service (145 USD). Submit BIGO ID, screenshots, compliance plan; processing takes 3 working days.
Class A requires 175 USD unban service or comprehensive appeal within 3-day window. Response time: 24-48 hours.
Pre-Appeal Preparation
Locate Violation Details
Email: Check registered address for violation code, timestamp, policy reference.
In-app: Settings > Help & Feedback > Contact Us for account status.
BIGO ID: Numerical code in profile starting with ID: - required for all communications.
Gather Evidence
Required documentation:
Screenshots of flagged content with visible timestamps
Broadcast history showing compliance patterns
Chat logs providing context
For false reports: reporter's profile, harassment documentation
For technical issues: platform error evidence, activity logs
Account settings showing enabled safety features
Organize chronologically with clear labels matching violation code.
Appeal Window: 3 Days from Notification
Timeline starts when you receive notification, not when you discover the ban. Appeals submitted within first 24 hours show 40% higher human review rates. Missing this window forces secondary channels with lower success rates.
Account Value During Suspension
Beans, diamonds, gifts remain accessible after reinstatement but frozen during ban. No expiration or transfer occurs. VIP status may lapse if ban exceeds renewal period. Minimum 250 USD diamond package applies to certain unban services.
Class A Appeal Template
Subject Line
Account Appeal - BIGO ID: [Your ID] - Violation Code: [Code] - [Your Name]
Opening Statement
I am writing to formally appeal the Class A violation notice issued to my account (BIGO ID: [Your ID]) on [Date]. I have reviewed the Community Guidelines section regarding [Specific Violation Category] and understand the serious nature of this infraction. I respectfully request reconsideration of the permanent ban based on the following information and evidence.
Section 1: Factual Timeline
**On [Date] at [Time], I was broadcasting [Content Description] when my account was terminated. The specific content flagged was [Detailed Description]. Prior to this incident, my account history shows [X months/years] of compliant broadcasting with [Number] followers and [Achievement Level].
Event sequence:
[Timestamp 1]: [Action/Event]
[Timestamp 2]: [Action/Event]
[Timestamp 3]: [Violation Occurrence]
[Timestamp 4]: [Account Termination]
Attached screenshots Evidence-01 through Evidence-[X] show these timestamps and content from multiple angles.**
Section 2: Context & Mitigating Circumstances
**The context surrounding this incident includes [Specific Circumstances]. [If applicable: I was unaware this content violated guidelines because [Reasonable Explanation] / This content was broadcast due to [Technical Issue/Misunderstanding] as evidenced by [Supporting Documentation].]
[If false report: The report appears to originate from [User/Situation] following [Prior Incident], shown in Evidence-[X]. My broadcast history demonstrates consistent compliance across [Number] broadcasts with no prior violations.]
I acknowledge [Specific Aspect] could be interpreted as violating [Policy Section], though my intent was [Legitimate Purpose]. I take full responsibility for ensuring content compliance regardless of intent.**
For users planning to Buy Bigo Live Diamonds through BitTopup after reinstatement, mention recharge history and planned engagement to strengthen commitment narrative.
Section 3: Preventive Measures
**To prevent future violations, I have implemented:
Completed comprehensive review of Community Guidelines sections [Specific Sections]
Established pre-broadcast content checklist covering [Specific Points]
Configured enhanced content filters including [Settings]
Scheduled regular compliance training through [Resource]
Implemented [Specific Technical Solution] to prevent [Issue Type]
I am committed to maintaining strict compliance and understand future violations result in immediate permanent termination without appeal. I have prepared a detailed compliance plan (attached as Compliance-Plan.pdf) outlining specific steps for content review before each broadcast.**
Section 4: Professional Closing
**I respectfully request reinstatement of my account (BIGO ID: [Your ID]) based on the evidence and context provided. This account represents [X months/years] of community building with [Number] followers who depend on my content for [Purpose/Value]. I am prepared to accept any probationary conditions or enhanced monitoring deemed appropriate.
I am available for additional information via [Email] or [Phone Number]. I understand the review process takes 24-48 hours and will monitor my registered email for response.
Thank you for your consideration.
Respectfully, [Your Full Name] [Date] [Contact Information]**
Customization Guide
Replace all bracketed placeholders with precise details. For technical violations, emphasize Section 3 preventive measures with detailed specifications. For content misunderstandings, strengthen Section 2 with cultural context. For false reports, prioritize Section 1 evidence and Section 2 harassment documentation.
Submitting Your Appeal
Method 1: In-App (Primary - 24% Resolution Rate)
Log out completely, wait 5 minutes, log back in
Click Account Appeal or Unban Account button on ban notification screen
Fill required fields:
BIGO ID (verify accuracy)
Registered email
Registered phone
Violation code
Detailed explanation (paste customized template)
Attach evidence files (max 5 files, 10MB each, JPG/PNG/PDF)
Review for accuracy - single submission only
Click Submit Appeal and screenshot confirmation with ticket number
Check email within 10 minutes for automated receipt
Method 2: Alternative Channels (If App Blocked)
Email:
Send to cs@bigo.tv (account recovery) or feedback@bigo.tv (ban appeals)
Subject: Class A Violation Appeal - BIGO ID: [Your ID]
Include all template information
Attach evidence (compress to <25MB total)
Request read receipt
Phone:
Call +65 63519330 (Singapore business hours GMT+8, Mon-Fri 9 AM-6 PM)
Prepare BIGO ID, registered phone, violation code
Request account recovery specialist
40% of appeals reach human review via phone vs automated email
Self-Unbanning (Class B Only): After 72 hours: Settings > Account > Self-Unbanning Service. Submit BIGO ID, screenshots, compliance plan. Processing: 3 working days. Cost: 145 USD.
Evidence Formatting
Name files clearly: Evidence-01-Timestamp-Screenshot.jpg. Accepted formats: JPG, PNG, PDF. Individual limit: 10MB (in-app), 25MB total (email). Compress high-resolution screenshots while preserving timestamp visibility. For video evidence, upload to cloud service and include access link.
Tracking Your Appeal
Ticket number format: APPEAL-[Date]-[Number]. Screenshot confirmation immediately. Check registered email every 6 hours during 24-48 hour review window. Responses arrive from @bigo.tv or @bigo.sg domains. Mark as safe senders to prevent spam filtering.
Appeal Timeline
7-14 Day Review Breakdown
Days 1-2: Automated logging, ticket assignment, confirmation email within 24 hours, completeness check.
Days 3-5: Human reviewer examines appeal, cross-references violation code with broadcast records, reviews evidence.
Days 6-10: Secondary review for complex cases. Appeals involving technical issues or false reports enter extended phase.
Days 11-14: Final decision communication. Approved appeals receive reinstatement instructions and probationary conditions. Rejected appeals receive explanation and secondary appeal information.
The 24-48 working hour unban process refers to post-approval processing, not complete review cycle. Class B self-unbanning: 3 working days.
Status Monitoring
Email: All updates arrive at registered address. Check spam/junk if no communication within 48 hours.
In-App: Settings > Help & Feedback > My Tickets. Status: Submitted, Under Review, Pending Additional Information, Approved, Rejected.
Phone Follow-Up: After 7 days without response, call +65 63519330 with ticket number. Don't call before day 7.
Extended Review Indicators (>14 Days)
Incomplete evidence requiring additional information (48-hour response window)
Multiple violations requiring senior review
Ongoing investigation involving reported users
High volume periods after policy updates
175 USD unban service processes faster after payment confirmation: 3-5 business days.
No Response After 14 Days
Verify registered email accuracy
Check all email folders (spam, promotions, social)
Submit status inquiry to cs@bigo.tv: Appeal Status Inquiry - Ticket [Number]
Include original ticket number, BIGO ID, submission date
Wait 3 business days for status inquiry response
If no response after 17 days total, call +65 63519330 to escalate
Don't submit multiple new appeals - violates single-submission policy and causes automatic rejection.
Common Rejection Mistakes
1. Aggressive Language
Threatening (I'll report you to authorities), demanding (You MUST reinstate), disrespectful (incompetent moderators) = immediate rejection.
Rejected: This ban is ridiculous and shows incompetent review. I demand immediate reinstatement or I'll pursue legal action.
Successful: I respectfully disagree with this determination and request reconsideration based on the following evidence.
2. Multiple Simultaneous Appeals
Submitting through in-app, email, and phone simultaneously creates conflicting tickets, flags as spam, causes automatic rejection. Submit through one channel, wait full review period, then escalate only if no response.
3. Insufficient Evidence
Generic claims like I didn't do anything wrong without documentation fail. Successful appeals include:
Specific timestamps
Multi-angle screenshots
Context-providing chat logs
Technical documentation for glitches
Compliance history patterns
70-80% Class B success rate correlates with evidence quality - comprehensive documentation succeeds at 3x higher rates.
4. Unmodified Templates
Reviewers recognize template language. Customize every bracketed section with specific information. Appeals with placeholder text like [Your Name] receive immediate rejection.
5. Wrong Violation Addressed
Appeals arguing against different violations than cited demonstrate failure to understand issue. Review violation code carefully. Address the exact violation category even if you believe classification is incorrect.
After Rejection: Advanced Recovery
Analyzing Rejection Reasons
Violation confirmed after review: Evidence supported determination. Secondary appeals need new evidence.
Insufficient evidence provided: Documentation inadequate. Secondary appeals need comprehensive packages addressing gaps.
Multiple violations detected: Pattern of infractions. Secondary appeals must address all violations with comprehensive compliance plan.
Appeal does not meet submission requirements: Format/tone/content violated guidelines. Secondary appeals must follow professional standards strictly.
No grounds for appeal reversal: Violation severity eliminates reconsideration. These cases require paid unban service.
30-Day Secondary Appeal Rule
Platform allows secondary appeals 30 days after initial rejection. Submitting before this causes automatic rejection and flags account. Use 30 days to:
Gather additional evidence
Consult users who successfully appealed similar violations
Document platform policy changes affecting your case
Prepare comprehensive compliance plan
Review successful appeal examples
Submit immediately on day 31.
New Evidence for Secondary Appeals
Technical Documentation: Server logs, connection records, platform error reports
Witness Statements: Verified accounts from other users (include BIGO IDs for verification)
Policy Clarification: Official updates issued after initial appeal affecting interpretation
Compliance Implementation: Documentation showing preventive measures (screenshots, completion certificates)
Pattern Evidence: Comprehensive broadcast history showing flagged incident was anomalous
Don't resubmit same evidence with different wording - reviewers access complete appeal history.
Escalation Options
Senior Review Request: Include Request for Senior Review in subject line. Explain why case warrants higher-level examination (precedent-setting situations, policy interpretation questions).
Regional Support: Contact regional offices outside Singapore for different review procedures or cultural context understanding.
Paid Unban Service: 175 USD Class A service via WhatsApp/email provides guaranteed processing for eligible violations (excludes illegal content or severe breaches). Content Banned category: 120 USD for violations between Class A and B severity.
Successful Appeal Case Studies
Case 1: False Report (Approved in 9 Days)
Situation: 15-month compliant broadcaster banned for alleged indecent content after user dispute.
Strategy:
Complete broadcast recording showing no violations
Chat logs demonstrating harassment from reporter
15 months of broadcasts showing consistent compliance
Specific Community Guidelines sections demonstrating alignment
Statements from 3 regular viewers with BIGO IDs
Outcome: Reinstated after 9 days. False reporting user banned for abuse.
Key Factors: Comprehensive video evidence, documented harassment, third-party verification, extensive compliance history.
Case 2: Content Misunderstanding (Approved with Conditions)
Situation: Educational health content creator banned when automated systems flagged discussions.
Strategy:
Acknowledged automated system misinterpretation potential
Provided educational purpose context with health organization references
Submitted revised content guidelines with disclaimers
Included credentials demonstrating health education expertise
Proposed working with platform to develop health content guidelines
Outcome: Reinstated after 12 days with content warnings and age restriction requirements.
Key Factors: Acknowledgment of violation occurrence, proactive solutions, demonstrated expertise, willingness to work within platform requirements.
Case 3: Technical Glitch (Approved in 12 Days)
Situation: Banned during platform-wide technical issues when corrupted video appeared to violate policies.
Strategy:
Original source video showing actual content before corruption
Screenshots from other users reporting similar issues during same timeframe
Technical analysis from streaming software showing data corruption
Platform status updates acknowledging technical problems during incident
Demonstrated immediate broadcast cessation when notified
Outcome: Full reinstatement with apology and 500 diamond credit.
Key Factors: Technical documentation, correlation with known platform issues, immediate responsive action, pre-corruption content evidence.
Common Success Elements
Specific evidence vs general claims
Professional tone while firmly presenting case
Accountability acknowledging how violation could occur
Preventive measures with specific steps
Compliance history demonstrating adherence pattern
Prompt submission within 24 hours
Post-Reinstatement Protection
30-Day Probation Period
Reinstated accounts enter automatic enhanced monitoring. Restrictions include:
Automated content scanning at higher sensitivity
Manual review of reports within 4 hours vs standard 24-48 hours
Permanent violation/appeal record in account history
Immediate re-ban potential for similar content
Reduced appeal options if second violation occurs during probation
Enhanced Monitoring Mechanisms
Content Analysis: Automated systems flag content similar to original violation for human review.
Viewer Reports: Expedited processing with lower trigger threshold than accounts without violation history.
Engagement Patterns: Sudden changes in viewer demographics, engagement rates, or content types trigger review.
Compliance Implementation: Spot checks verify preventive measures from appeal.
15 Actions to Avoid Post-Recovery
Broadcasting controversial content even if technically compliant
Engaging with users who previously reported you
Discussing your ban or appeal publicly
Changing content style dramatically
Accepting gifts from new accounts
Collaborating with broadcasters having violation histories
Using third-party streaming tools
Streaming during high-traffic periods initially
Responding to provocative comments
Promoting external platforms or services
Discussing sensitive topics (politics, religion, controversial social issues)
Streaming while impaired
Allowing others to use your account
Ignoring new policy updates
Assuming probation has ended after 30 days
Secure Account Recharging
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Use only official or verified platforms like BitTopup
Avoid peer-to-peer transfers violating terms
Keep transaction records
Start with smaller amounts to verify account stability
Enable all security features before transactions
Minimum 250 USD diamond package for certain unban services means recovered accounts have significant value - protect through secure practices.
Prevention: Avoiding Future Violations
Pre-Broadcast Compliance Checklist
Content Review:
Clothing meets dress code (appropriate coverage)
Background contains no prohibited items (alcohol, weapons, drugs, political symbols)
Planned topics avoid prohibited categories
Products shown comply with advertising policies
Music/media has appropriate licensing
Technical Setup:
Camera angle prevents accidental exposure
Lighting ensures clear content visibility
Audio levels prevent distortion
Streaming software matches platform requirements
Backup recording enabled
Interaction Preparation:
Moderation tools filter prohibited language
Block list updated with problematic users
Response scripts for provocative questions
Gift acceptance settings reviewed
Emergency broadcast termination tested
Documentation:
Broadcast plan with timestamps and descriptions
Compliance verification screenshot
Previous broadcast review completed
15-Minute Pre-Broadcast Routine
Minutes 1-5: Review Community Guidelines sections relevant to planned content. Weekly review ensures current compliance.
Minutes 6-10: Test equipment, verify settings. Check camera framing, test audio, confirm background compliance.
Minutes 11-15: Mental preparation for interaction management. Review response strategies, confirm moderation tools active, establish content boundaries.
Managing Risky Viewer Interactions
40% of broadcaster violations stem from viewer interactions requesting prohibited content or provocative questions.
Request Management:
Immediately decline prohibited content requests: That violates platform policies
Don't elaborate on why content is prohibited
Mute/remove users making repeated inappropriate requests
Never negotiate or suggest alternative platforms
Provocative Questions:
Standard deflection: Let's keep conversation positive and compliant
Redirect to approved topics
End broadcast if harassment continues
Report users attempting to bait violations
Gift-Related Pressure:
Establish clear boundaries about what you will/won't do
Never let gift amounts influence content decisions
Decline gifts with inappropriate requests
Remember accepting gifts for violations makes you complicit
Monthly Account Health Check
Conduct on first day of each month:
Violation History: Review warnings, suspensions, reports. Identify patterns in timing, content type, viewer demographics.
Engagement Metrics: Analyze viewer retention, gift patterns, follower growth. Sudden changes may indicate content drift.
Content Audit: Review last 10 broadcast recordings. Identify moments approaching policy boundaries.
Policy Updates: Check official announcements for Community Guidelines changes. Update compliance checklist.
Security Settings: Verify all features enabled. Update passwords, review authorized devices, confirm contact information.
Compliance Plan Review: Assess preventive measure implementation. Document evidence for potential future reference.
30-45 minute monthly review provides early warning before violations occur.
FAQ
What is a Class A violation on Bigo Live? Most severe infractions including pornography, gambling, drugs, anti-state remarks, privacy breaches. Result in immediate permanent termination on first offense, unlike Class B violations with progressive suspensions (10 min → 1 hr → 1 day → 3 days → 7 days).
How long does Bigo Live take to review ban appeals? Initial acknowledgment: 24-48 hours. Complete Class A review: 7-14 days for final decision. Unban processing after approval: 24-48 working hours. Class B self-unbanning: 3 working days.
Can you recover a permanently banned Bigo Live account? Yes, through formal appeal with evidence and compliance plan (3-day window) or 175 USD unban service. Success depends on violation circumstances, evidence quality, compliance history. Class B: 70-80% success with proper documentation. Class A: requires comprehensive evidence.
What should I include in my Bigo Live appeal letter? BIGO ID, violation code, chronological timeline with timestamps, evidence screenshots, context explaining circumstances, acknowledgment of how content could violate policies, detailed preventive measures with specific implementations, professional reinstatement request. Attach labeled evidence files, maintain respectful tone.
Do I lose my beans and diamonds when banned on Bigo Live? No. Virtual currency remains in account but inaccessible during ban. Beans, diamonds, gifts don't expire or transfer. Subscription benefits and VIP status may lapse if ban exceeds renewal period. Minimum 250 USD diamond package applies to certain unban services.
How many times can I appeal a Bigo Live ban? One initial appeal within 3-day window, then secondary appeals 30 days after rejection. Multiple simultaneous appeals through different channels violate policy and cause automatic rejection. Each appeal must contain new evidence not in previous submissions.